| A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects J Schepers, M Wetzels Information & management 44 (1), 90-103, 2007 | 2278 | 2007 |
| The acceptance and use of a virtual learning environment in China EM Van Raaij, JJL Schepers Computers & Education 50 (3), 838-852, 2008 | 1452 | 2008 |
| Service robot implementation: a theoretical framework and research agenda D Belanche, LV Casaló, C Flavián, J Schepers The Service Industries Journal 40 (3-4), 203-225, 2020 | 416 | 2020 |
| Identifying cross-channel dissynergies for multichannel service providers T Falk, J Schepers, M Hammerschmidt, HH Bauer Journal of Service Research 10 (2), 143-160, 2007 | 363 | 2007 |
| Leadership styles in technology acceptance: do followers practice what leaders preach? J Schepers, M Wetzels, K de Ruyter Managing Service Quality: An International Journal 15 (6), 496-508, 2005 | 330 | 2005 |
| The service quality-satisfaction link revisited: exploring asymmetries and dynamics T Falk, M Hammerschmidt, JJL Schepers Journal of the Academy of Marketing Science 38, 288-302, 2010 | 247 | 2010 |
| Trust transfer in the continued usage of public e-services D Belanche, LV Casaló, C Flavián, J Schepers Information & Management 51 (6), 627-640, 2014 | 244 | 2014 |
| Psychological safety and social support in groupware adoption: A multi-level assessment in education J Schepers, A de Jong, M Wetzels, K de Ruyter Computers & Education 51 (2), 757-775, 2008 | 185 | 2008 |
| Multichannel customer segmentation: Does the after-sales channel matter? A replication and extension A De Keyser, J Schepers, U Konuş International Journal of Research in Marketing 32 (4), 453-456, 2015 | 179 | 2015 |
| Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success D Belanche, LV Casaló, C Flavián, J Schepers Journal of Service Management 31 (2), 267-289, 2020 | 173 | 2020 |
| Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement when Shaping Frontline Employee Behavior? J Schepers, T Falk, K Ruyter, A Jong, M Hammerschmidt Journal of Marketing 76 (6), 1-20, 2012 | 144 | 2012 |
| How mobile payment influences the overall store price image T Falk, WH Kunz, JJL Schepers, AJ Mrozek Journal of Business Research 69 (7), 2417-2423, 2016 | 129 | 2016 |
| Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model D Belanche, LV Casaló, J Schepers, C Flavián Psychology & Marketing 38 (12), 2357-2376, 2021 | 124 | 2021 |
| Understanding workplace boredom among white collar employees: Temporary reactions and individual differences GAH Van der Heijden, JJL Schepers, EJ Nijssen European Journal of Work and Organizational Psychology 21 (3), 349-375, 2012 | 111 | 2012 |
| Don’t just fix it, make it better! Using frontline service employees to improve recovery performance GAH Van der Heijden, JJL Schepers, EJ Nijssen, A Ordanini Journal of the Academy of marketing Science 41, 515-530, 2013 | 101 | 2013 |
| Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship EJ Nijssen, JJL Schepers, D Belanche Journal of Service Management 27 (3), 276-298, 2016 | 92 | 2016 |
| Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance JJL Schepers, EJ Nijssen, GAH Van der Heijden International Journal of Research in Marketing 33 (4), 797-817, 2016 | 89 | 2016 |
| Brand advocacy in the frontline: how does it affect customer satisfaction? J Schepers, EJ Nijssen Journal of Service Management 29 (2), 230-252, 2018 | 67 | 2018 |
| A meta-analysis of frontline employees’ role behavior and the moderating effects of national culture JJL Schepers, M Van der Borgh Journal of Service Research 23 (3), 255-280, 2020 | 60 | 2020 |
| Do retailers really profit from ambidextrous managers? The impact of frontline mechanisms on new and existing product selling performance M Van der Borgh, JJL Schepers Journal of Product Innovation Management 31 (4), 710-727, 2014 | 48 | 2014 |
