| Customer experience formation in today’s service landscape M Lipkin Journal of Service Management 27 (5), 678-703, 2016 | 146 | 2016 |
| Technology in use–characterizing customer self-service devices (SSDS) J Gummerus, M Lipkin, A Dube, K Heinonen Journal of Services Marketing 33 (1), 44-56, 2019 | 60 | 2019 |
| Customer ecosystems: exploring how ecosystem actors shape customer experience M Lipkin, K Heinonen Journal of Services Marketing 36 (9), 1-17, 2022 | 34 | 2022 |
| Preferential treatment in the service encounter M Söderlund, V Liljander, J Gummerus, P Hellman, M Lipkin, ... Journal of Service Management 25 (4), 512-530, 2014 | 34 | 2014 |
| Exploring change in customer experience: the case of sports-tracking mobile service M Lipkin, K Heinonen THE NORDIC SCHOOL, 253, 2015 | 7 | 2015 |
| Ordinary customer experience: Conceptualization, characterization, and implications K Heinonen, M Lipkin Psychology & Marketing 40 (9), 1720-1736, 2023 | 6 | 2023 |
| Customer Activity: A Research Agenda J Mickelsson, M Lipkin THE NORDIC SCHOOL 219, 2015 | 5 | 2015 |
| A dynamics perspective on customer experiences M Lipkin, K Heinonen The 8th Nordic Workshop on Relationship Dynamics (NoRD2014) proceedings, 2014 | 2 | 2014 |
| Exploring the Embedded Business Offering-the Case of Activity Trackers MML Lipkin, K Heinonen, T Strandvik 2016 American Marketing Association's Services Marketing Special Interest …, 2016 | 1 | 2016 |
| Shopping day: A study with the PhotoActive smartphone application MML Lipkin, KJ Mickelsson, T Strandvik, M Söderlund 23rd Nordic Academy of Management Conference (NFF), 2015 | 1 | 2015 |
| Characterizing customer-owned self-service devices (SSDs) J Gummerus, MML Lipkin 2015 International Research Symposium on Service Excellence in Management …, 2015 | 1 | 2015 |
| Customer ecosystems M Lipkin, K Heinonen Journal of Services Marketing, 2022 | | 2022 |
| Exploring Customer Experiences with Smart Self-service: A Customer Ecosystem Approach M Lipkin Hanken Svenska handelshögskolan, 2020 | | 2020 |
| Characterizing the elements of ordinary in the customer experience M Lipkin, K Heinonen 2017 International Research Symposium on Service Excellence in Management (QUIS), 2017 | | 2017 |
| A consumer perspective on news as a transformative service T Strandvik, KJ Mickelsson, M Lipkin 2017 International Research Symposium on Service Excellence in Management …, 2017 | | 2017 |
| Active News Consumers and the News Service in Transition KJ Mickelsson, D Lipkin, T Strandvik, MML Lipkin Hanken School of Economics, 2017 | | 2017 |
| Exploring change in the customer experience MML Lipkin, K Heinonen 23rd International Colloquium on Relationship Marketing ICRM 2015, 2015 | | 2015 |
| Everything's intertwined!-Exploring core-, related and (seemingly) non-related customer experiences MML Lipkin, H Konu International Research Symposium on Service Excellence in Management, 307, 2015 | | 2015 |
| Customer-owned self-service devices (SSDs)–What are they and how do customers use them? J Gummerus, M Lipkin 5th International Research Symposium in Service Management (IRSSM), 2014 | | 2014 |
| Dynamic consumer experiences–exploring factors triggering change K Heinonen, M Lipkin 3rd Nordic Conference on Consumer Research (NCCR), 2014 | | 2014 |
