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Citations per year
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Cited by
All
Since 2019
Citations
199
199
h-index
1
1
i10-index
1
1
0
100
50
25
75
2020
2021
2022
2023
2024
4
12
49
96
37
Co-authors
Gautam Ray
University of Minnesota
Verified email at umn.edu
Gordon Burtch
Professor of Information Systems, Boston University // @gburtch
Verified email at bu.edu
Gediminas Adomavicius
Professor of Information and Decision Sciences, University of Minnesota
Verified email at umn.edu
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Scott Schanke
University of Wisconsin-Milwaukee
Verified email at uwm.edu -
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Information Systems
Human Computer Interaction
AI
Chatbots
Field Experiments
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Year
Estimating the impact of “humanizing” customer service chatbots
S Schanke, G Burtch, G Ray
Information Systems Research 32 (3), 736-751
, 2021
198
2021
Humanizing Digital Experiences: Three Essays on the Design of Digital Entities
SD Schanke
University of Minnesota
, 2021
1
2021
The Persona Effect: How Chatbot Extroversion Alters Sales Outcomes and Customer Price Responses
S Schanke, G Burtch, G Ray
OSF
, 2023
2023
Content and Style of Firm-Generated Posts on Social Media: A Study of User Engagement on Hedonic and Utilitarian Product Pages on Facebook
S Schanke, G Ray, G Adomavicius, M Wagle
Journal of the Association for Information Systems 25 (2), 341-361
, 2023
2023
Dynamic Voice Clones Elicit Consumer Trust
S Schanke, G Burtch, G Ray
2022
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