| Effects of positive customer-to-customer service interaction JJ Yoo, TJ Arnold, GL Frankwick Journal of Business Research 65 (9), 1313-1320, 2012 | 153 | 2012 |
| Frontline employee customer-oriented attitude in the presence of job demands and resources: The influence upon deep and surface acting J Yoo, TJ Arnold Journal of Service Research 19 (1), 102-117, 2016 | 143 | 2016 |
| Customer-to-customer interactions on customer citizenship behavior JH Jung, JJ Yoo Service Business 11, 117-139, 2017 | 100 | 2017 |
| Service climate as a moderator of the effects of customer-to-customer interactions on customer support and service quality JH Jung, JJ Yoo, TJ Arnold Journal of Service Research 20 (4), 426-440, 2017 | 94 | 2017 |
| Customer orientation, engagement, and developing positive emotional labor JJ Yoo, TJ Arnold The Service Industries Journal 34 (16), 1272-1288, 2014 | 80 | 2014 |
| Exploring the impact of social undermining on salesperson deviance: An integrated model J Yoo, GL Frankwick Journal of Personal Selling & Sales Management 33 (1), 79-90, 2013 | 65 | 2013 |
| The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty JH Jung, JJ Yoo, TJ Arnold Journal of Business Research 122, 362-372, 2021 | 64 | 2021 |
| 고객의 참여행동과 시민행동이 서비스 품질지각과 재구매의도에 미치는 영향: 비영리 대학교육 서비스를 중심으로: 비영리 대학교육 서비스를 중심으로 한상린， 유재원， 공태식 경영학연구 33 (2), 473-502, 2004 | 64 | 2004 |
| 서비스 조직과 고객의 교환관계가 고객시민행동에 미치는 영향에 관한 연구: 고객경험속성의 조절효과를 중심으로: 고객경험속성의 조절효과를 중심으로 유재원， 이유재， 공태식 경영학연구 33 (6), 1809-1845, 2004 | 63 | 2004 |
| 서비스 조직과 고객의 교환관계가 고객시민행동에 미치는 영향에 관한 연구: 고객경험속성의 조절효과를 중심으로: 고객경험속성의 조절효과를 중심으로 유재원， 이유재， 공태식 경영학연구 33 (6), 1809-1845, 2004 | 63 | 2004 |
| Customer power and frontline employee voice behavior: Mediating roles of psychological empowerment J Yoo European Journal of Marketing 51 (1), 238-256, 2017 | 62 | 2017 |
| The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior J Yoo Journal of Services Marketing 27 (7), 539-550, 2013 | 55 | 2013 |
| Perceived customer participation and work engagement: the path through emotional labor J Yoo International Journal of Bank Marketing 34 (7), 1009-1024, 2016 | 53 | 2016 |
| The effects of emotional labor on work engagement and boundary spanner creativity J Yoo, J Jeong Asia Pacific Journal of Innovation and Entrepreneurship 11 (2), 214-232, 2017 | 47 | 2017 |
| The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production JH Jung, J Yoo Journal of Retailing and Consumer Services 48, 60-69, 2019 | 43 | 2019 |
| The effect of communication practice on deviance among Korean salespeople: The mediating role of intrinsic motivation JJ Yoo, K Flaherty, GL Frankwick Journal of Business Research 67 (9), 1991-1999, 2014 | 35 | 2014 |
| Frontline employee authenticity and its influence upon adaptive selling outcomes: perspectives from customers J Yoo, T Arnold European journal of Marketing 53 (11), 2397-2418, 2019 | 30 | 2019 |
| Determinants of a firm’s sustainable competitive advantages: Focused on Korean small enterprises S Lee, J Yoo Sustainability 13 (1), 346, 2021 | 26 | 2021 |
| Evaluating the relationship of firm strategic orientations and new product development program performance P Srivastava, J Yoo, GL Frankwick, KE Voss Journal of Marketing Theory and Practice 21 (4), 429-440, 2013 | 26 | 2013 |
| Promoting boundary-spanning behavior among service personnel J Yoo, T J. Arnold, G L. Frankwick European Journal of Marketing 48 (9/10), 1626-1647, 2014 | 24 | 2014 |
Gary L. FrankwickProfessor of Marketing, University of Texas at El PasoVerified email at utep.edu
