Introducing a sensemaking perspective to the service experience T Kemppainen, O Uusitalo Journal of Service Theory and Practice, 2021 | 11 | 2021 |
How Are Negative Customer Experiences Formed? A Qualitative Study of Customers’ Online Shopping Journeys T Kemppainen, L Frank International Conference on Business Information Systems, 325-338, 2019 | 11 | 2019 |
Ideal types of online shoppers: a qualitative analysis of online shopping behavior E Kettunen, T Kemppainen, M Lievonen, M Makkonen, L Frank, T Kari Mediterranean Conference on Information Systems, 2018 | 10 | 2018 |
A risk to privacy or a need for security?: Digital domestic technologies in the lives of young adults and late middle-agers SM Kuoppamäki, O Uusitalo, T Kemppainen Digital Technologies and Generational Identity, 167-182, 2017 | 7 | 2017 |
Barriers to Responsible Consumption in e-Commerce: Evidence from Fashion Shoppers T Kemppainen, L Frank, M Makkonen, OI Hyvönen Bled eConference, 2021 | 6 | 2021 |
Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters? T Kemppainen, M Makkonen, L Frank 32nd Bled eConference Proceedings, 655-675, 2019 | 6 | 2019 |
Customer Experience Formation in Online Shopping: Investigating the Causes of Positive and Negative Emotions During a Visit to an Online Store T Kemppainen, M Makkonen, L Frank Digital Transformation and Human Behavior, 173-190, 2021 | 5 | 2021 |
Identifying the Ideal Types of Online Shoppers: A Qualitative Analysis of Online Shopping E Kettunen, T Kemppainen, M Lievonen, M Makkonen, L Frank, T Kari International Journal of E-Services and Mobile Applications (IJESMA) 12 (2 …, 2020 | 5 | 2020 |
The effects of consumer demographics and payment method preference on product return frequency and reasons in online shopping M Makkonen, L Frank, T Kemppainen Bled eConference, 2021 | 3 | 2021 |
The Effects of Individual Values on Online Shopping Spending M Makkonen, L Frank, T Kemppainen 32nd Bled eConference Proceedings, 969-994, 2019 | 3 | 2019 |
Asumisnormit vai yksilölliset haaveet? Asumistoiveet eri elämänvaiheissa T Kemppainen, O Uusitalo, SM Kuoppamäki Kulutustutkimus. Nyt 11, 2017 | 3 | 2017 |
Customer experience formation in e-commerce T Kemppainen JYU dissertations, 2020 | 2 | 2020 |
Varttuneet kuluttajat, digitalisoituva arki ja kulutusympäristöjen muutos: digi 50+-hankkeen loppuraportti TA Wilska, SM Kuoppamäki, O Uusitalo, K Koivisto, L Frank, S Taipale, ... Julkaisuja/Jyväskylän yliopiston kauppakorkeakoulu, 2017 | 2 | 2017 |
Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer J Nyrhinen, T Kemppainen, M Grénman, L Frank, M Makkonen, TA Wilska European, Mediterranean, and Middle Eastern Conference on Information …, 2021 | | 2021 |
12 A risk to privacy or a need for security? SM Kuoppamäki, O Uusitalo, T Kemppainen Digital Technologies and Generational Identity: ICT Usage Across the Life Course, 2017 | | 2017 |
VARTTUNEET KULUTTAJAT, SÄHKÖYHTIÖN ASIAKKUUS JA PALVELUMUOTOILU T Kemppainen, M Ylilahti, O Uusitalo, VK Koskinen Varttuneet kuluttajat, digitalisoituva arki ja kulutusympäristöjen muutos …, 2017 | | 2017 |
Itsemarkkinointi-tapaustutkimus muotoilijoista T Kemppainen | | 2014 |
Liiketaloustiede, markkinoinnin pro gradu-tutkielma T Kemppainen, KTTT Mittilä, KTMT Pohjola | | 2014 |
AIS Electronic Library (AISeL) M Makkonen, L Frank, T Kemppainen | | |
AIS Electronic Library (AISeL) T Kemppainen, M Makkonen, L Frank | | |