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Cass Shum
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Promoting innovation in hospitality companies through human resource management practices
S Chang, Y Gong, C Shum
International Journal of Hospitality Management 30 (4), 812-818, 2011
4572011
A Social Information Processing Perspective of Coworker Influence on a Focal Employee
Z Chen, R Takeuchi, C Shum
Organization Science 24 (6), 1618-1639, 2013
1502013
A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?
C Shum, A Gatling, S Shoemaker
International Journal of Hospitality Management 74, 57-66, 2018
1262018
The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity
A Gatling, C Shum, L Book, B Bai
International Journal of Hospitality Management 62, 11-20, 2017
972017
Breaking the cycle: The effects of role model performance and ideal leadership self-concepts on abusive supervision spillover.
MH Tu, JE Bono, C Shum, L LaMontagne
Journal of Applied Psychology 103 (7), 689, 2018
802018
Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality
A Ghosh, C Shum
International Journal of Hospitality Management 81, 1-10, 2019
462019
When do abusive leaders experience guilt?
C Shum, K Ausar, MH Tu
International Journal of Contemporary Hospitality Management 32 (6), 2239-2256, 2020
352020
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness
H Yu, C Shum, M Alcorn, J Sun, Z He
International Journal of Contemporary Hospitality Management 34 (8), 2971-2988, 2022
332022
All people are created equal? Racial discrimination and its impact on hospitality career satisfaction
C Shum, A Gatling, J Garlington
International Journal of Hospitality Management 89, 102407, 2020
312020
Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance
C Shum, A Ghosh, A Gatling
International Journal of Hospitality Management 79, 100-109, 2019
282019
The moderating roles of follower conscientiousness and agreeableness on the relationship between peer transparency and follower transparency
C Shum, AR Gatling, LA Book, B Bai
Journal of Business Ethics 154 (2), 483, 2017
182017
The recursive relationship between abusive supervision and service performance
C Shum
Journal of Hospitality and Tourism Insights 4 (1), 18-34, 2021
172021
Leadership and behavioral integrity in the restaurant industry: the moderating roles of gender
A Gatling, DHR Molintas, TT Self, C Shum
Journal of Human Resources in Hospitality & Tourism 19 (1), 62-81, 2020
162020
Designing and developing questionnaires for translation tutorial
EA Tuleja, L Beamer, C Shum, EKY Chan
IEEE Transactions on Professional Communication 54 (4), 392-405, 2011
162011
Cultural aspects of marketing
K Lee, C Shum
Marketing theory, 165, 2010
132010
P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic
W Jiang, C Shum, B Bai, M Erdem
Journal of Hospitality Marketing & Management 31 (6), 688-709, 2022
122022
Why won’t she break rules to promote service? Effects of gender, gender identification, and honesty
C Shum, A Ghosh, J Garlington
International Journal of Hospitality Management 90, 102607, 2020
112020
Safety or service? Effects of employee prosocial safety-rule-breaking on consumer satisfaction
C Shum, A Ghosh
International Journal of Hospitality Management 103, 103225, 2022
82022
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions
Y Zhang, C Shum, A Belarmino
Cornell Hospitality Quarterly 64 (3), 298-306, 2023
52023
An attribution account of the effects of leaders’ gender and abusive supervision on employee insubordination
D Yun, C Shum
International Journal of Contemporary Hospitality Management, 2023
22023
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