Tracey Dagger/Danaher
Tracey Dagger/Danaher
Vahvistettu sähköpostiosoite verkkotunnuksessa - Kotisivu
Health care customer value cocreation practice styles
JR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y Kasteren
Journal of Service Research 15 (4), 370-389, 2012
A hierarchical model of health service quality: scale development and investigation of an integrated model
TS Dagger, JC Sweeney, LW Johnson
Journal of service research 10 (2), 123-142, 2007
The effect of service evaluations on behavioral intentions and quality of life
TS Dagger, JC Sweeney
Journal of Service Research 9 (1), 3-18, 2006
Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers
JC Sweeney, TS Danaher, JR McColl-Kennedy
Journal of Service Research 18 (3), 318-335, 2015
Does experience matter?
TS Dagger, TK O'Brien
European Journal of Marketing, 2010
Service quality attribute weights: how do novice and longer-term customers construct service quality perceptions?
TS Dagger, JC Sweeney
Journal of Service Research 10 (1), 22-42, 2007
Service quality, trust, commitment and service differentiation in business relationships
P Chenet, TS Dagger, D O'Sullivan
Journal of services Marketing, 2010
Generating positive word‐of‐mouth in the service experience
S Ng, ME David, TS Dagger
Managing Service Quality: An International Journal, 2011
The complexity of relationship marketing for service customers
T Ward, TS Dagger
Journal of services marketing, 2007
Where, when, and how long: Factors that influence the redemption of mobile phone coupons
PJ Danaher, MS Smith, K Ranasinghe, TS Danaher
Journal of Marketing Research 52 (5), 710-725, 2015
Do relationship benefits and maintenance drive commitment and loyalty?
TS Dagger, ME David, S Ng
Journal of services marketing, 2011
Comparing the relative effectiveness of advertising channels: A case study of a multimedia blitz campaign
PJ Danaher, TS Dagger
Journal of Marketing Research 50 (4), 517-534, 2013
Uncovering the real effect of switching costs on the satisfaction‐loyalty association
TS Dagger, ME David
European Journal of Marketing, 2012
The impact of service contact type and demographic characteristics on service quality perceptions
C Ganesan‐Lim, R Russell‐Bennett, T Dagger
Journal of services Marketing, 2008
How often versus how long: The interplay of contact frequency and relationship duration in customer-reported service relationship strength
TS Dagger, PJ Danaher, BJ Gibbs
Journal of Service Research 11 (4), 371-388, 2009
A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences
S Ng, R Russell‐Bennett, T Dagger
Journal of Services Marketing, 2007
To delight or not to delight? An investigation of loyalty formation in the restaurant industry
JLH Bowden, TS Dagger
Journal of Hospitality Marketing & Management 20 (5), 501-524, 2011
Engaging customers for loyalty in the restaurant industry: The role of satisfaction, trust, and delight
JLH Bowden-Everson, TS Dagger, G Elliott
Journal of Foodservice Business Research 16 (1), 52-75, 2013
Customers as resource integrators: Styles of customer co-creation
JR McColl-Kennedy, SL Vargo, T Dagger, JC Sweeney
Naples Forum on Services 24 (1), 1-24, 2009
Forecasting television ratings
PJ Danaher, TS Dagger, MS Smith
International Journal of Forecasting 27 (4), 1215-1240, 2011
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Artikkelit 1–20