| Emergence of social media as new normal during COVID-19 pandemic: a study on innovative complaint handling procedures in the context of banking industry D Agnihotri, K Kulshreshtha, V Tripathi International journal of innovation science (Web of Science, Scopus, ESCI …, 2021 | 38 | 2021 |
| Investigating the impact of restaurants' sustainable practices on consumers' satisfaction and revisit intentions: a study on leading green restaurants P Chaturvedi, K Kulshreshtha, V Tripathi, D Agnihotri Asia-Pacific Journal of Business Administration (Scopus, ABDC 'C', Web of …, 2022 | 30 | 2022 |
| Investigating the impact of authenticity of social media influencers on followers' purchase behavior: mediating analysis of parasocial interaction on Instagram D Agnihotri, P Chaturvedi, K Kulshreshtha, V Tripathi Asia Pacific Journal of Marketing and Logistics (ABDC 'A', SSCI, IF:4.46), 2023 | 23 | 2023 |
| Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants D Agnihotri, K Kulshreshtha, V Tripathi, P Chaturvedi Asia-Pacific Journal of Business Administration (Scopus, ABDC 'C', Web of …, 2021 | 21 | 2021 |
| A Study on Service Justice Effectiveness on Customer Satisfaction and Repurchase Intention in Social Media Environment on Online Shopping Malls D Agnihotri, K Kulshreshtha, V Tripathi finance India (Scopus, ABDC 'C') 34 (2), 541-562, 2020 | 13* | 2020 |
| A study on impact of service scape dimensions on perceived quality of customer with special reference to restaurant services in Kanpur D Agnihotri, P Chaturvedi International Journal of Management Studies 3 (7), 115-124, 2018 | 12 | 2018 |
| Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants? D Agnihotri, K Kulshreshtha, V Tripathi, P Chaturvedi Management of Environmental Quality: An International Journal (Scopus, ABDC …, 2022 | 10 | 2022 |
| A study on firms’ communication based on artificial intelligence and its influence on customers’ complaint behavior in Social media environment D Agnihotri, K Kulshreshtha, V Tripathi IOP Conference Series: Materials Science and Engineering 1116 (1), 012180, 2021 | 9 | 2021 |
| Exploring consumers' motives for electric vehicle adoption: bridging the attitude–behavior gap P Chaturvedi, K Kulshreshtha, V Tripathi, D Agnihotri Benchmarking: An International Journal (Scopus, ABDC' B', Web of Science), 2022 | 6 | 2022 |
| A Study on Customer Preference and Attitude Towards Major E-floors with Special Reference to Kanpur D Agnihotri, P Chaturvedi BEST: International Journal of Management, Information Technology and …, 2017 | 3* | 2017 |
| Exploring the role of consumer ethnocentrism in predicting the purchase intention for locally produced organic food in an emerging market P Chaturvedi, D Agnihotri, V Tripathi British Food Journal, 2023 | 2 | 2023 |
| INDIAN AUTOMOBILE INDUSTRY : A LIFE CYCLE D Agnihotri, P Chaturvedi International Journal of Business and Management Research 3 (8), 323-330, 2013 | 2 | 2013 |
| A Study on Analysis of Factors Influencing Delivery Time Preference & Customer Repurchase Intention for E-Tailing Websites P Chaturvedi, D Agnihotri | 1 | 2019 |
| A study on impact of Shopper Navigation & E-service quality on Ecommerce Conversion D Agnihotri, P Chaturvedi International Journal in Management & Social Science 4 (1), 189-196, 2016 | 1 | 2016 |
| Does Effective Handling of Negative E-Word of Mouth on Social Media Influence Customers' Behavioral Intentions in the Context of Online Travel Agencies D Agnihotri, P Chaturvedi, V Tripathi Navigating the Digital Landscape, 39-64, 2024 | | 2024 |
| Effective Complaint Handling in Social Media environment against Negative Online Reviews of Online Travel Agencies D Agnihotri, K Kulshreshtha, V Tripathi Empirical Economics Letters 20 (5), 157-186, 2021 | | 2021 |
| A Study of Service Failure and Service Recovery Dimensions in the Context of Attributions Impact and Strategies for Customer Delight D Agnihotri GLA University, Mathura, 2021 | | 2021 |
| A QUALITATIVE STUDY ON ONLINE FOOD DELIVERY VENTURES: ISSUES & CHALLENGES P Chaturvedi, D Agnihotri International Journal of Management and Social Sciences 8 (2.4), 92-95, 2019 | | 2019 |
| A Study on Impact of Servicescape Dimensions on Perceived Quality of Customer with Special Reference to Restaurant Services in Kanpur PC Durgesh Agnihotri IJMS 5 (3), 10, 2018 | | 2018 |
| A study on consumer buying behavior towards health Insurance in Kanpur D Agnihotri, P Chaturvedi International Journal in Management & Social Science 5 (11), 176-191, 2017 | | 2017 |
Dr. Pallavi ChaturvediAmity University NoidaVerified email at amity.edu
