Jan F. Klein
Jan F. Klein
Associate Professor, Department of Marketing, IÉSEG School of Management
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Cited by
Cited by
Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail
JF Klein, T Falk, FR Esch, A Gloukhovtsev
Journal of Business Research 69 (12), 5761-5767, 2016
Technology-enabled personalization in retail stores: Understanding drivers and barriers
AS Riegger, JF Klein, K Merfeld, S Henkel
Journal of Business Research 123, 140-155, 2021
The Dilemma of Service Productivity and Service Innovation: An Empirical Exploration in Financial Services
J Aspara, JF Klein, X Luo, H Tikkanen
Journal of Service Research, 2018
Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions
JF Klein, Y Zhang, T Falk, J Aspara, X Luo
Journal of Service Management 31 (3), 489-508, 2020
Customer experience: Conceptualization, measurement, and application in omnichannel environments
M Gahler, JF Klein, M Paul
Journal of Service Research 26 (2), 191-211, 2023
Customer Touchpoint Management für Corporate Brands umsetzen
FR Esch, JF Klein, C Knörle, M Schmitt
Corporate Brand Management: Marken als Anker strategischer Führung von …, 2014
What gets measured gets done: Can self-tracking technologies enhance advice compliance?
K Wittkowski, JF Klein, T Falk, JJL Schepers, J Aspara, KN Bergner
Journal of Service Research 23 (3), 281-298, 2020
Measuring Customer Experiences: A Text-Based and Pictorial Scale
M Gahler, JF Klein, M Paul …, 2019
Technology-enabled personalization: Impact of smart technology choice on consumer shopping behavior
AS Riegger, K Merfeld, JF Klein, S Henkel
Technological Forecasting and Social Change 181, 121752, 2022
Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing
JF Klein, K Merfeld, MP Wilhelms, T Falk, S Henkel
Journal of Business Research 143, 171-183, 2022
Strategie und Steuerung des Customer Touchpoint Management
FR Esch, JF Klein, C Knörle, M Schmitt
Handbuch Controlling der Kommunikation: Grundlagen–Innovative Ansätze …, 2016
Wann passt Social Media zur Marke
FR Esch, JF Klein
Absatzwirtschaft 5 (14), 38-39, 2014
On customer touchpoints and brand outcomes
JF Klein
EBS Universität für Wirtschaft und Recht-EBS Business School, 2015
Offline und Online harmonisch verzahnen
FR Esch, JF Klein
Lebensmittelzeitung 26, 42, 2014
Restrictions in Spatial Competition: The Effects on Firms and Consumers
B Buechel, JF Klein
Homo Oeconomicus 33, 157-172, 2016
Onto the light side of sharing: Using the force of blockchain
C Großmann, K Merfeld, JF Klein, F Föller, S Henkel
Journal of Business Research 175, 114507, 2024
Customer Experience Tracking im Handel: Echtzeitmessungen Wirksam Implementieren
M Gahler, J Klein, M Paul
Marketing Review St. Gallen 2021 (5), 18-25, 2021
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