Marko Jäntti
Marko Jäntti
Vahvistettu sähköpostiosoite verkkotunnuksessa uef.fi
NimikeViittauksetVuosi
Implementing an ITIL-based IT service management measurement system
A Lahtela, M Jäntti, J Kaukola
2010 Fourth International Conference on Digital Society, 249-254, 2010
522010
Service-oriented software engineering (SOSE) framework
H Karhunen, M Jantti, A Eerola
Proceedings of ICSSSM'05. 2005 International Conference on Services Systems …, 2005
412005
Challenges and problems in release management process: A case study
A Lahtela, M Jäntti
2011 IEEE 2nd International Conference on Software Engineering and Service …, 2011
222011
Defining requirements for an incident management system: A case study
M Jäntti
2009 Fourth International Conference on Systems, 184-189, 2009
202009
Identifying knowledge management challenges in a service desk: A case study
M Jäntti, J Kalliokoski
2010 Second International Conference on Information, Process, and Knowledge …, 2010
192010
Identifying it service management challenges: A case study in two it service provider companies
S Heikkinen, M Jäntti
2012 23rd International Workshop on Database and Expert Systems Applications …, 2012
182012
Lessons learnt from the improvement of customer support processes: A case study on incident management
M Jäntti
International Conference on Product-Focused Software Process Improvement …, 2009
182009
Towards an improved it service desk system and processes: a case study
M Jäntti, A Cater-Steel, A Shrestha
International Journal on Advances in Systems and Measurements 5 (3 & 4), 203-215, 2012
142012
A Conceptual Model of IT Service Problem Managementz
M Jantti, A Eerola
2006 International Conference on Service Systems and Service Management 1 …, 2006
142006
Defining the relationships between IT service management and IT service governance
M Jäntti, V Hotti
Information Technology and Management 17 (2), 141-150, 2016
132016
Establishing a measurement system for IT service management processes: a case study
M Jäntti, A Lahtela, J Kaukola
International Journal on Advances in Systems and Measurements 3 (3), 2010
132010
Difficulties in establishing a defect management process: A case study
M Jäntti, T Toroi, A Eerola
International Conference on Product Focused Software Process Improvement …, 2006
132006
Examining challenges in IT service desk system and processes: a case study
M Jäntti
ICONS 2012, The Seventh International Conference on Systems, 105-108, 2012
122012
Improving release and patch management processes: An empirical case study on process challenges
HM Sihvonen, M Jantti
2010 Fifth International Conference on Software Engineering Advances, 232-237, 2010
122010
Improving incident management processes in two IT service provider companies
M Jantti
2011 22nd International Workshop on Database and Expert Systems Applications …, 2011
112011
Difficulties in managing software problems and defects
M Jäntti
University of Kuopio, 2008
112008
Exploring the impact of IT service management process improvement initiatives: a case study approach
M Jäntti, T Rout, L Wen, S Heikkinen, A Cater-Steel
International Conference on Software Process Improvement and Capability …, 2013
102013
Improving IT service desk and service management processes in finnish tax administration: a case study on service engineering
M Jäntti
International Conference on Product Focused Software Process Improvement …, 2012
102012
Improving IT service management processes: A case study on IT service support
A Lahtela, M Jäntti
European Conference on Software Process Improvement, 95-106, 2010
102010
Uml-based testing: A case study
M Jäntti, T Toroi
Proceedings of NWUML, 33-44, 2004
102004
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Artikkelit 1–20