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Stefan Morana
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Towards Designing Cooperative and Social Conversational Agents for Customer Service.
U Gnewuch, S Morana, A Maedche
ICIS, 2017
3392017
A taxonomy of social cues for conversational agents
J Feine, U Gnewuch, S Morana, A Maedche
International Journal of Human-Computer Studies 132, 138-161, 2019
3042019
AI-based digital assistants
A Maedche, C Legner, A Benlian, B Berger, H Gimpel, T Hess, O Hinz, ...
Business & Information Systems Engineering 61 (4), 535-544, 2019
2142019
Robo-advisory
D Jung, V Dorner, F Glaser, S Morana
Business & Information Systems Engineering 60 (1), 81-86, 2018
1762018
Faster is not always better: understanding the effect of dynamic response delays in human-chatbot interaction
U Gnewuch, S Morana, M Adam, A Maedche
1572018
Advanced user assistance systems
A Maedche, S Morana, S Schacht, D Werth, J Krumeich
Business & Information Systems Engineering 58 (5), 367-370, 2016
1452016
A review of the nature and effects of guidance design features
S Morana, S Schacht, A Scherp, A Maedche
Decision Support Systems 97, 31-42, 2017
712017
On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
S Diederich, AB Brendel, S Morana, L Kolbe
Journal of the Association for Information Systems 23 (1), 96-138, 2022
662022
Measuring service encounter satisfaction with customer service chatbots using sentiment analysis
J Feine, S Morana, U Gnewuch
622019
Collaborating with technology-based autonomous agents: Issues and research opportunities
I Seeber, L Waizenegger, S Seidel, S Morana, I Benbasat, PB Lowry
Internet Research, 2020
592020
Emulating empathetic behavior in online service encounters with sentiment-adaptive responses: insights from an experiment with a conversational agent
S Diederich, M Janssen-Müller, AB Brendel, S Morana
542019
Gender bias in chatbot design
J Feine, U Gnewuch, S Morana, A Maedche
International Workshop on Chatbot Research and Design, 79-93, 2020
532020
Conceptualization of the problem space in design science research
A Maedche, S Gregor, S Morana, J Feine
International conference on design science research in information systems …, 2019
532019
Designing conversational agents for energy feedback
U Gnewuch, S Morana, C Heckmann, A Maedche
International Conference on Design Science Research in Information Systems …, 2018
402018
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots.
S Morana, U Gnewuch, D Jung, C Granig
ECIS, 2020
352020
Interaktion mit smarten Systemen — Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz
S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer
Wirtschaftsinformatik & Management 9 (5), 42-51, 2017
332017
Tool-support for design science research: Design principles and instantiation
J Vom Brocke, P Fettke, M Gau, C Houy, A Maedche, S Morana, S Seidel
Available at SSRN 2972803, 2017
322017
“The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
28*2018
The evolution of design principles enabling knowledge reuse for projects: an action design research project
S Schacht, S Morana, A Maedche
JITTA: Journal of Information Technology Theory and Application 16 (3), 5, 2015
242015
The Project World-Gamification in Project Knowledge Management.
S Schacht, S Morana, A Mädche
ECIS, 2014
242014
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