Stefan Morana
Title
Cited by
Cited by
Year
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
U Gnewuch, S Morana, A Maedche
ICIS, 2017
1542017
Robo-advisory
D Jung, V Dorner, F Glaser, S Morana
Business & Information Systems Engineering 60 (1), 81-86, 2018
972018
Advanced user assistance systems
A Maedche, S Morana, S Schacht, D Werth, J Krumeich
Business & Information Systems Engineering 58 (5), 367-370, 2016
952016
A taxonomy of social cues for conversational agents
J Feine, U Gnewuch, S Morana, A Maedche
International Journal of Human-Computer Studies 132, 138-161, 2019
892019
Faster is not always better: understanding the effect of dynamic response delays in human-chatbot interaction
U Gnewuch, S Morana, M Adam, A Maedche
802018
AI-based digital assistants
A Maedche, C Legner, A Benlian, B Berger, H Gimpel, T Hess, O Hinz, ...
Business & Information Systems Engineering 61 (4), 535-544, 2019
712019
A review of the nature and effects of guidance design features
S Morana, S Schacht, A Scherp, A Maedche
Decision Support Systems 97, 31-42, 2017
512017
Measuring service encounter satisfaction with customer service chatbots using sentiment analysis
J Feine, S Morana, U Gnewuch
272019
Interaktion mit smarten Systemen — Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz
S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer
Wirtschaftsinformatik & Management 9 (5), 42-51, 2017
242017
Emulating empathetic behavior in online service encounters with sentiment-adaptive responses: insights from an experiment with a conversational agent
S Diederich, M Janssen-Müller, AB Brendel, S Morana
222019
Designing conversational agents for energy feedback
U Gnewuch, S Morana, C Heckmann, A Maedche
International Conference on Design Science Research in Information Systems …, 2018
222018
The project world-gamification in project knowledge management
S Schacht, S Morana, A Mädche
222014
Designing a process guidance system to support user’s business process compliance
S Morana, S Schacht, A Scherp, A Maedche
AISeL, 2014
192014
Tool-support for design science research: Design principles and instantiation
J vom Brocke, P Fettke, M Gau, C Houy, A Maedche, S Morana, S Seidel
Available at SSRN 2972803, 2017
182017
“The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
16*2018
Conceptualization of the problem space in design science research
A Maedche, S Gregor, S Morana, J Feine
International Conference on Design Science Research in Information Systems …, 2019
152019
The evolution of design principles enabling knowledge reuse for projects: an action design research project
S Schacht, S Morana, A Maedche
JITTA: Journal of Information Technology Theory and Application 16 (3), 5, 2015
152015
Collaborating with technology-based autonomous agents
I Seeber, L Waizenegger, S Seidel, S Morana, I Benbasat, PB Lowry
Internet Research, 2020
12*2020
Leveraging machine-executable descriptive knowledge in design science research–the case of designing socially-adaptive chatbots
J Feine, S Morana, A Maedche
International Conference on Design Science Research in Information Systems …, 2019
112019
Designing process guidance systems
S Morana, J Kroenung, A Maedche, S Schacht
Journal of the Association for Information Systems 20 (5), 6, 2019
112019
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