| Performing service design experiments using ethnomethodology and theatre-based reenactment: a Swiss ski resort case study E Fragnière, B Nanchen, M Sitten Service Science 4 (2), 89-100, 2012 | 28 | 2012 |
| Proposal of a methodology to integrate the human factor in the service blueprint S Barbieri, E Fragniere, MS Sitten, G Zambrano In: Journal of advanced management Science, 2013, Vol. 1, No. 2, p. 207-213, 2013 | 24 | 2013 |
| Ethnomethodology for service design experiments: involving students in knowledge creation E Fragniere, M Sitten Récupéré sur https://de. scribd. com/document/71314462/Ethnomethodology-for …, 2011 | 3 | 2011 |
| Confusion between Artificial Intelligence and digitisation at work-Ignorance or blind trust? M Dubosson, E Fragnière, D Rochat, M Sitten, E Berdeaux Revue Européenne d’Économie et Management des Services 2020 (9), 97-118, 2020 | 2 | 2020 |
| Vers une dissonance cognitive due à une mauvaise compréhension du potentiel de l'IA: Etude des perceptions des employés en Suisse Romande M Dubosson, E Fragnière, D Rochat, M Sitten, E Berdeaux Actes de la journée de recherche & débats Excelia Group, 2019 | 2 | 2019 |
| Confusion between Artificial Intelligence and digitisation at work [Confusion entre intelligence artificielle et numérisation au travail] M Dubosson, E Fragnière, D Rochat, M Sitten, E Berdeaux HAL Post-Print, 2020 | | 2020 |
| The emerging and uncontested digitalization of services could lead to cognitive dissonance due to a misunderstanding of the new role of artificial intelligence at work: an … M Dubosson, E Fragnière, D Rochat, M Sitten, E Berdeaux Proceedings of the XXIX International RESER Conference 2019, 2019 | | 2019 |
| Go to Section E Fragnière, B Nanchen, M Sitten Journal of Service Science and Management 10 (06), 2000 | | 2000 |
| Directing Design E Fragnière, M Sitten | | |
EMMANUEL FRAGNIEREUniversity of Applied Sciences Western SwitzerlandVerified email at hevs.ch
