Seuraa
Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
Vahvistettu sähköpostiosoite verkkotunnuksessa kau.se
Nimike
Viittaukset
Viittaukset
Vuosi
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39, 327-339, 2011
21922011
Key concepts for new service development
B Edvardsson, J Olsson
Service Industries Journal 16 (2), 140-164, 1996
14991996
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management 21 (4), 531-548, 2010
14502010
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International journal of service industry management 16 (1), 107-121, 2005
14252005
New service development: learning from and with customers
J Matthing, B Sandén, B Edvardsson
International Journal of service industry management 15 (5), 479-498, 2004
9432004
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
8772000
Value in use through service experience
S Sandström, B Edvardsson, P Kristensson, P Magnusson
Managing Service Quality: An International Journal 18 (2), 112-126, 2008
8702008
Service quality: beyond cognitive assessment
B Edvardsson
Managing Service Quality: An International Journal 15 (2), 127-131, 2005
6112005
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, B Sandén, MD Johnson
Studenlitteratur, 2000
5732000
Quality of service: Making it really work
B Edvardsson
Managing Service Quality 6 (1), 1996
5721996
Cocreating customer value through hyperreality in the prepurchase service experience
B Edvardsson, B Enquist, R Johnston
Journal of service research 8 (2), 149-161, 2005
5702005
Service breakdowns: A study of critical incidents in an airline
B Edvardsson
International Journal of Service Industry Management 3 (4), 0-0, 1992
5601992
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
5192010
Quality in new service development: Key concepts and a frame of reference
B Edvardsson
International Journal of Production Economics 52 (1-2), 31-46, 1997
5061997
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
B Edvardsson, I Roos
International Journal of Service Industry Management 12 (3), 251-268, 2001
5032001
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
4732016
Service quality improvement
B Edvardsson
Managing service quality: an International Journal 8 (2), 142-149, 1998
4381998
Institutional logics matter when coordinating resource integration
C Edvardsson, B., Kleinaltenkamp, M., Tronvoll, B., McHugh, P., Windahl
Marketing Theory 14 (3), 291-309, 2014
4062014
Drivers of customers' service experiences: a study in the restaurant industry
U Walter, B Edvardsson, Å Öström
Managing Service Quality: An International Journal 20 (3), 236-258, 2010
3822010
Co‐creation in radical service innovation: a systematic analysis of microlevel processes
H Perks, T Gruber, B Edvardsson
Journal of product innovation management 29 (6), 935-951, 2012
3752012
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Artikkelit 1–20