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Dr Ernest Emeka Izogo
Dr Ernest Emeka Izogo
Marketing Lecturer, Ebonyi State University & Senior Research Associate, University of Johannesburg
Verified email at hull.ac.uk
Title
Cited by
Cited by
Year
Service quality, customer satisfaction and loyalty in automobile repair services sector
EE Izogo, IE Ogba
International Journal of Quality & Reliability Management 32 (3), 250-269, 2015
6132015
Customer loyalty in telecom service sector: the role of service quality and customer commitment
EE Izogo
The TQM Journal 29 (1), 19-36, 2017
2232017
Online shopping experience in an emerging e-retailing market
EE Izogo, C Jayawardhena
Journal of Research in Interactive Marketing 12 (2), 193-214, 2018
1792018
Behavioral consequences of customer inspiration: the role of social media inspirational content and cultural orientation
EE Izogo, M Mpinganjira
Journal of Research in Interactive Marketing 14 (4), 431-459., 2020
1162020
Online shopping experience in an emerging e‐retailing market: Towards a conceptual model
EE Izogo, C Jayawardhena
Journal of Consumer Behaviour, 2018
1132018
Examining the effect of customers’ perception of bank marketing communication on customer loyalty
CO Zephaniah, IE Ogba, EE Izogo
Scientific African 8, e00383, 2020
922020
Analysis of the negative effects of the automated teller machine (ATM) as a channel for delivering banking services in Nigeria
CN Ogbuji, CB Onuoha, EE Izogo
International Journal of Business and Management 7 (7), 180, 2012
852012
Determinants of attitudinal loyalty in Nigerian telecom service sector: Does commitment play a mediating role?
EE Izogo
Journal of Retailing and Consumer Services 23, 107-117, 2015
782015
Determinants of relationship quality and customer loyalty in retail banking: Evidence from Nigeria
EE Izogo, A Reza, IE Ogba, C Oraedu
African Journal of Economic and Management Studies 8 (2), 186-204, 2017
762017
Structural equation test of relationship quality: Repurchase intention–willingness to recommend framework in retail banking
EE Izogo
International Journal of Emerging Markets 11 (3), 374-394, 2016
752016
Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case
EE Izogo
International Journal of Quality & Reliability Management 33 (6), 747-768, 2016
702016
Impact of demographic variables on consumers’ adoption of e-banking in Nigeria: An empirical investigation
EE Izogo, OC Nnaemeka, AO Onuoha, KS Ezema
European Journal of Business and Management 4 (17), 27-39, 2012
622012
Should relationship quality be measured as a disaggregated or a composite construct?
EE Izogo
Management Research Review 39 (1), 115-131, 2016
562016
Does the collectivism/individualism cultural orientation determine the effect of customer inspiration on customer citizenship behaviors?
EE Izogo, M Mpinganjira, FN Ogba
Journal of Hospitality and Tourism Management 43, 190-198, 2020
452020
Customers’ service quality perception in automotive repair
EE Izogo
African Journal of Economic and Management Studies 6 (3), 272-288, 2015
422015
Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective
C Oraedu, EE Izogo, J Nnabuko, IE Ogba
Management Research Review 44 (1), 112-132, 2021
372021
Examining the impact of eWOM-triggered customer-to-customer interactions on travelers’ repurchase and social media engagement
EE Izogo, M Mpinganjira, H Karjaluoto, H Liu
Journal of Travel Research 61 (8), 1872-1894, 2022
352022
Bank Consolidation in Nigeria: Marketing Implications and Challenges for the Surviving Banks
EE Izogo
Arts and Social Sciences Journal 2012 (ASSJ-31), pp. 1-14, 2012
342012
Correlates of the determinants of relationship marketing in the retail sector: the Nigerian case
EE Izogo, IE Ogba, KC Nwekpa
African Journal of Economic and Management Studies 7 (1), 30-53, 2016
282016
Examining customer willingness to pay more for banking services: the role of employee commitment, customer involvement and customer value
EE Izogo, ME Elom, M Mpinganjira
International Journal of Emerging Markets 16 (6), 1176-1201, 2021
272021
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