| A survey on deep learning for named entity recognition J Li, A Sun, J Han, C Li IEEE Transactions on Knowledge and Data Engineering, 2020 | 1763 | 2020 |
| Vertical domain text classification: towards understanding IT tickets using deep Neural Networks J Han, M Akbari Proceedings of the AAAI Conference on Artificial Intelligence 32 (1), 2018 | 20 | 2018 |
| Towards effective extraction and linking of software mentions from user-generated support tickets J Han, KH Goh, A Sun, M Akbari Proceedings of the 27th ACM international conference on information and …, 2018 | 16 | 2018 |
| DeepRouting: A deep neural network approach for ticket routing in expert network J Han, A Sun 2020 IEEE International Conference on Services Computing (SCC), 386-393, 2020 | 12 | 2020 |
| GraphMMU: Memory management unit for sparse graph accelerators N Kapre, H Jianglei, A Bean, P Moorthy 2015 IEEE International Parallel and Distributed Processing Symposium …, 2015 | 8 | 2015 |
| Mean average distance to resolver: An evaluation metric for ticket routing in expert network J Han, A Sun 2017 IEEE International Conference on Software Maintenance and Evolution …, 2017 | 6 | 2017 |
| UFTR: A unified framework for ticket routing J Han, J Li, A Sun arXiv preprint arXiv:2003.00703, 2020 | 5 | 2020 |
| Did You Know? A Rule-Based Approach to Finding Similar Questions on Online Health Forums J Han, N Nandan, A Sun 2015 International Conference on Healthcare Informatics, 513-514, 2015 | 4 | 2015 |
| Mining software support tickets for assistive routing J Han Nanyang Technological University, 2020 | | 2020 |
Aixin Sun 孙爱欣NTU SingaporeVerified email at ntu.edu.sg
