| Customer experience in circular economy: Experiential dimensions among consumers of reused and recycled clothes AH Ta, L Aarikka-Stenroos, L Litovuo Sustainability 14 (1), 509, 2022 | 38 | 2022 |
| Emotions in customer experience TK Kuuru, L Litovuo, L Aarikka-Stenroos, N Helander Society as an Interaction Space: A Systemic Approach, 247-274, 2020 | 13 | 2020 |
| Ecosystem approach on medical game development: the relevant actors, value propositions and innovation barriers L Litovuo, H Makkonen, L Aarikka-Stenroos, L Luhtala, S Makinen Proceedings of the 21st International Academic Mindtrek Conference, 35-44, 2017 | 12 | 2017 |
| Improving Hospital Services Based on Patient Experience Data: Current Feedback Practices and Future Opportunities. J Kaipio, H Stenhammar, S Immonen, L Litovuo, M Axelsson, M Lantto, ... MIE, 266-270, 2018 | 10 | 2018 |
| Comparing three methods to capture multidimensional service experience in children’s health care: Video diaries, narratives, and semistructured interviews L Litovuo, N Karisalmi, L Aarikka-Stenroos, J Kaipio International Journal of Qualitative Methods 18, 1609406919835112, 2019 | 6 | 2019 |
| Lapsus-tutkimushanke: Näkökulmia lapsiperheen potilaskokemukseen J Kaipio, H Stenhammar, N Karisalmi, M Nieminen, MP Nieminen, ... | 4 | 2018 |
| Dimensions and service ecosystem of children's patient experience co-creation L Litovuo | 4 | 2017 |
| Examining service experiences: comparing methods to capture children’s experiences L Litovuo, L Aarikka-Stenroos, J Kaipio, N Karisalmi The 5, 2017 | 2 | 2017 |
| Healthcare Value as an Experience: From individuals’ health service experiences to healthcare ecosystem and related methods L Litovuo Tampere University, 2022 | | 2022 |
| Development of a Boundary Object Supported Method to Study Children’s Healthcare Customer Journeys L Litovuo European Conference on Research Methodology for Business and Management …, 2021 | | 2021 |
| Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care L Litovuo, N Karisalmi, L Aarikka-Stenroos, J Kaipio University of Alberta, 2019 | | 2019 |
| Mapping Patient Experience and Journey from Service Providers and Caregivers perspective L Litovuo, L Aarikka-Stenroos, E Jaakkola Australian and New Zeland Marketing Academy (ANZMAC) 2018 Conference, 2018 | | 2018 |
| What constitutes patient experience and journey in pediatric health services? Contrasting doctors and caregivers perceptions L Litovuo, E Jaakkola, L Aarikka-Stenroos, J Kaipio, N Karisalmi, ... SERVSIG 2018: Opportunities for Services in a Challenging World, 2018 | | 2018 |
| Emotions in customer experience: Systematic review on theoretical approaches and conceptualizations TK Kuuru, L Aarikka-Stenroos, L Litovuo, N Helander Nordic Academy of Management Conference, 2017 | | 2017 |
| Ecosystem creating experiences: a case from pediatric health care L Litovuo, L Aarikka-Stenroos International Colloquium on Relationship Marketing, 2017 | | 2017 |
