Avishai Mandelbaum

Cited by

	All	Since 2016
Citations	13826	4667
h-index	57	35
i10-index	108	76

980

490

245

735

19921993199419951996199719981999200020012002200320042005200620072008200920102011201220132014201520162017201820192020202152 82 70 82 64 96 96 132 109 127 170 184 358 437 354 553 565 611 780 715 659 793 835 826 837 905 929 964 805 219

Public access

View all

10 articles

0 articles

available

not available

Based on funding mandates

Co-authors

Sergey ZeltynIBM ResearchVerified email at il.ibm.com
Yariv MarmorChair of the Department of Industrial Engineering and Management at ORT Braude CollegeVerified email at braude.ac.il
Mor ArmonyStern school of business, NYUVerified email at stern.nyu.edu
Avigdor GalTechnion -- Israel Institute of TechnologyVerified email at technion.ac.il
Arik SenderovichUniversity of TorontoVerified email at utoronto.ca
Petar MomcilovicTexas A&M UniversityVerified email at tamu.edu
Ger KooleVrije Universiteit AmsterdamVerified email at vu.nl
Haipeng ShenDepartment of Statistics and Operations Research, University of North Carolina at Chapel HillVerified email at email.unc.edu
Galit Yom-TovIndustrial Engineering and Management, TechnionVerified email at tx.technion.ac.il
Matthias WeidlichHumboldt-Universität zu BerlinVerified email at hu-berlin.de
Zohar FeldmanBosch Center for Artificial IntelligenceVerified email at il.bosch.com
Ward WhittProfessor in IEOR Department at Columbia UniversityVerified email at columbia.edu
Rami AtarTechnionVerified email at ee.technion.ac.il
Alexander StolyarUniversity of Illinois at Urbana-ChampaignVerified email at illinois.edu
Sem BorstHoogleraar Wiskunde, Technische Universiteit EindhovenVerified email at tue.nl
Paul D. FeiginTechnionVerified email at ie.technion.ac.il
Nahum ShimkinProfessor of Electrical Engineering, TechnionVerified email at ee.technion.ac.il
Paul S. AdlerUniversity of Southern CaliforniaVerified email at marshall.usc.edu
Izack CohenThe Faculty of Engineering, Bar Ilan UniversityVerified email at biu.ac.il
Itai GurvichCornell Tech and Cornell School of ORIEVerified email at cornell.edu

Avishai Mandelbaum

Professon of Service Engineering, Operations Research, Statistics

Verified email at technion.ac.il - Homepage

Stochastic Processes Statistics Queueing Science & Theory Healthcare Operations Call or Contact Centers


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Telephone call centers: Tutorial, review, and research prospects N Gans, G Koole, A Mandelbaum Manufacturing & Service Operations Management 5 (2), 79-141, 2003	1766	2003
Statistical analysis of a telephone call center: A queueing-science perspective L Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L Zhao Journal of the American statistical association 100 (469), 36-50, 2005	1018	2005
Designing a call center with impatient customers O Garnett, A Mandelbaum, M Reiman Manufacturing & Service Operations Management 4 (3), 208-227, 2002	725	2002
Queueing models of call centers: An introduction G Koole, A Mandelbaum Annals of Operations Research 113 (1), 41-59, 2002	503	2002
Dimensioning large call centers S Borst, A Mandelbaum, MI Reiman Operations research 52 (1), 17-34, 2004	448	2004
From project to process management: An empirically-based framework for analyzing product development time PS Adler, A Mandelbaum, V Nguyen, E Schwerer Management science 41 (3), 458-484, 1995	410	1995
Strong approximations for Markovian service networks A Mandelbaum, WA Massey, MI Reiman Queueing Systems 30 (1), 149-201, 1998	338	1998
Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized cμ-rule A Mandelbaum, AL Stolyar Operations Research 52 (6), 836-855, 2004	334	2004
Server staffing to meet time-varying demand OB Jennings, A Mandelbaum, WA Massey, W Whitt Management Science 42 (10), 1383-1394, 1996	331	1996
Call centers with impatient customers: many-server asymptotics of the M/M/n+ G queue S Zeltyn, A Mandelbaum Queueing Systems 51 (3), 361-402, 2005	305	2005
Discrete flow networks: Bottleneck analysis and fluid approximations H Chen, A Mandelbaum Mathematics of operations research 16 (2), 408-446, 1991	298	1991
On patient flow in hospitals: A data-based queueing-science perspective M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov Stochastic systems 5 (1), 146-194, 2015	295	2015
Staffing of time-varying queues to achieve time-stable performance Z Feldman, A Mandelbaum, WA Massey, W Whitt Management Science 54 (2), 324-338, 2008	270	2008
Getting the most out of your product development process PS Adler, A Mandelbaum, V Nguyen, E Schwerer Harvard business review 74 (2), 134-&, 1996	237	1996
Empirical evaluation of a queueing network model for semiconductor wafer fabrication H Chen, JM Harrison, A Mandelbaum, A Van Ackere, LM Wein Operations Research 36 (2), 202-215, 1988	205	1988
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support E Zohar, A Mandelbaum, N Shimkin Management Science 48 (4), 566-583, 2002	197	2002
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers A Mandelbaum, S Zeltyn Operations research 57 (5), 1189-1205, 2009	186	2009
Erlang-R: A time-varying queue with reentrant customers, in support of healthcare staffing GB Yom-Tov, A Mandelbaum Manufacturing & Service Operations Management 16 (2), 283-299, 2014	184*	2014
Strong approximations for time-dependent queues A Mandelbaum, WA Massey Mathematics of Operations Research 20 (1), 33-64, 1995	174	1995
Symmetric statistics, Poisson point processes, and multiple Wiener integrals EB Dynkin, A Mandelbaum The Annals of Statistics 11 (3), 739-745, 1983	173	1983

The system can't perform the operation now. Try again later.

Articles 1–20

Citations per year

Duplicate citations

Merged citations

Add co-authorsCo-authors

Upload PDF

Follow this author

Cited by

Co-authors