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Terje Slåtten
Terje Slåtten
Professor in Business Administration, Inland Norway University of Applied Sciences, Norway
Verified email at inn.no
Title
Cited by
Cited by
Year
Antecedents and effects of engaged frontline employees: A study from the hospitality industry
T Slåtten, M Mehmetoglu
Managing Service Quality: An International Journal 21 (1), 88-107, 2011
5542011
Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
T Slåtten, G Svensson, S Sværi
International Journal of Quality and service sciences 3 (3), 267-284, 2011
2032011
Atmospheric experiences that emotionally touch customers: a case study from a winter park
T Slåtten, M Mehmetoglu, G Svensson, S Sværi
Managing Service Quality: An International Journal 19 (6), 721-746, 2009
1822009
The effects of transformational leadership and perceived creativity on innovation behavior in the hospitality industry
T Slåtten, M Mehmetoglu
Journal of Human Resources in Hospitality & Tourism 14 (2), 195-219, 2015
1652015
Make it memorable: customer experiences in winter amusement parks
T Slåtten, C Krogh, S Connolley
International Journal of Culture, Tourism and Hospitality Research 5 (1), 80-91, 2011
1572011
Service quality and turnover intentions as perceived by employees: Antecedents and consequences
T Slåtten, G Svensson, S Sværi
Personnel Review 40 (2), 205-221, 2011
1532011
Determinants and effects of employee’s creative self-efficacy on innovative activities
T Slåtten
International Journal of Quality and Service Sciences 6 (4), 326-347, 2014
1482014
What are the drivers for innovative behavior in frontline jobs? A study of the hospitality industry in Norway
T Slåtten, M Mehmetoglu
Journal of Human Resources in Hospitality & Tourism 10 (3), 254-272, 2011
1232011
Empowering leadership, work group cohesiveness, individual learning orientation and individual innovative behaviour in the public sector: empirical evidence from Norway
BR Mutonyi, T Slåtten, G Lien
International Journal of Public Leadership 16 (2), 175-197, 2020
1162020
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
T Slåtten
International Journal of Quality and Service Sciences 3 (1), 93-109, 2011
1042011
Do employees' feelings really matter in service‐quality management?
T Slåtten
European Business Review 22 (3), 318-338, 2010
972010
Antecedents and effects of emotional satisfaction on employee‐perceived service quality
T Slåtten
Managing Service Quality: An International Journal 18 (4), 370-386, 2008
942008
Organizational climate and creative performance in the public sector
BR Mutonyi, T Slåtten, G Lien
European Business Review 32 (4), 615-631, 2020
912020
The role of aesthetic experiential qualities for tourist satisfaction and loyalty
MA Breiby, T Slåtten
International Journal of Culture, Tourism and Hospitality Research 12 (1), 1-14, 2018
882018
The impact of individual creativity, psychological capital, and leadership autonomy support on hospital employees’ innovative behaviour
T Slåtten, BR Mutonyi, G Lien
BMC Health Services Research 20, 1-17, 2020
742020
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
S Svari, T Slåtten, G Svensson, B Edvardsson
Journal of Services Marketing 25 (5), 323-335, 2011
702011
The effects of aesthetic experiential qualities on touristspositive emotions and loyalty: A case of a Nature-Based Context in Norway
MA Breiby, T Slåtten
Journal of Quality Assurance in Hospitality & Tourism 16 (4), 323-346, 2015
672015
Fostering learning organisation in transitional economy–the role of authentic leadership and employee affective commitment
M Delić, T Slåtten, B Milić, U Marjanović, S Vulanović
International Journal of Quality and Service Sciences 9 (3/4), 441-455, 2017
652017
A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
S Svari, G Svensson, T Slåtten, B Edvardsson
Managing Service Quality: An International Journal 20 (1), 26-45, 2010
622010
The effect of managerial practice on Employee‐Perceived service quality: the role of emotional satisfaction
T Slåtten
Managing Service Quality: An International Journal 19 (4), 431-455, 2009
602009
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