| Four smart ways to run online communities RL Williams, J Cothrel MIT Sloan Management Review 41 (4), 81, 2000 | 736 | 2000 |
| On‐line communities: helping them form and grow J Cothrel, RL Williams Journal of knowledge management 3 (1), 54-60, 1999 | 334 | 1999 |
| Instant messaging for collaboration: A case study of a high-tech firm A Quan-Haase, J Cothrel, B Wellman Journal of Computer-Mediated Communication 10 (4), JCMC10413, 2005 | 302 | 2005 |
| Measuring the success of an online community JP Cothrel Strategy & Leadership 28 (2), 17-21, 2000 | 202 | 2000 |
| Fast friends: virtuality and social capital E Lesser, J Cothrel Knowledge Directions 2 (1), 66-79, 2001 | 61 | 2001 |
| Getting the most out of on-line discussion and collaboration J Cothrel, R Williams, A Andersen Knowledge Management Review, 20-25, 1999 | 46 | 1999 |
| Social Customer Experience D Evans, J Cothrel Sybex, 2014 | 35* | 2014 |
| Virtual communities today J Cothrel The Journal of AGI 7, 52-55, 1999 | 33 | 1999 |
| Building tomorrow's leaders today RL Williams, JP Cothrel Strategy & Leadership 25 (5), 17-22, 1997 | 32 | 1997 |
| Online communities in business: Past progress, future directions J Ambrozek, J Cothrel 7th International Conference on Virtual Communities, 2004 | 19 | 2004 |
| Return on Community: Proving the Value of Online Communities in Business A Warms, J Cothrel, T Underberg Participate. com, April 12, 2000, 2000 | 18 | 2000 |
| Uses of information sources in an Internet-era firm: Online and offline A Quan-Haase, J Cothrel Communities and Technologies: Proceedings of the First International …, 2003 | 14 | 2003 |
| Active Management: The discipline of successful online communities A Warms, J Cothrel, T Underberg White paper. Retrieved April 5, 2002, 2000 | 7 | 2000 |
Anabel Quan-HaaseProfessor, Information & Media, Sociology, Western UniversityVerified email at uwo.ca
