Seuraa
Kurt Matzler
Kurt Matzler
Universität Innsbruck
Vahvistettu sähköpostiosoite verkkotunnuksessa uibk.ac.at
Nimike
Viittaukset
Viittaukset
Vuosi
How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
K Matzler, HH Hinterhuber
Technovation 18 (1), 25-38, 1998
18011998
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis
K Matzler, F Bailom, HH Hinterhuber, B Renzl, J Pichler
Industrial marketing management 33 (4), 271-277, 2004
12042004
Consumer empowerment through internet-based co-creation
J Füller, H Mühlbacher, K Matzler, G Jawecki
Journal of management information systems 26 (3), 71-102, 2009
10182009
Brand community members as a source of innovation
J Füller, K Matzler, M Hoppe
Journal of product innovation management 25 (6), 608-619, 2008
9432008
Who trusts? Personality, trust and knowledge sharing
T Mooradian, B Renzl, K Matzler
Management learning 37 (4), 523-540, 2006
8372006
The Kano model: How to delight your customers
E Sauerwein, F Bailom, K Matzler, HH Hinterhuber
International working seminar on production economics 1 (4), 313-327, 1996
8041996
Antecedents of M&A success: The role of strategic complementarity, cultural fit, and degree and speed of integration
F Bauer, K Matzler
Strategic management journal 35 (2), 269-291, 2014
7992014
How to delight your customers
K Matzler, HH Hinterhuber, F Bailom, E Sauerwein
Journal of Product & Brand Management 5 (2), 6-18, 1996
6891996
The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty‐reward‐contrast analysis
K Matzler, E Sauerwein
International journal of service industry management 13 (4), 314-332, 2002
6712002
Risk aversion and brand loyalty: the mediating role of brand trust and brand affect
K Matzler, S Grabner‐Kräuter, S Bidmon
Journal of product & brand management 17 (3), 154-162, 2008
6692008
Personality traits and knowledge sharing
K Matzler, B Renzl, J Müller, S Herting, TA Mooradian
Journal of economic psychology 29 (3), 301-313, 2008
6682008
Co-creation in virtual worlds: The design of the user experience
T Kohler, J Fueller, K Matzler, D Stieger, J Füller
MIS quarterly, 773-788, 2011
6592011
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
K Matzler, E Sauerwein, K Heischmidt
The Service Industries Journal 23 (2), 112-129, 2003
6582003
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
R Faullant, K Matzler, J Füller
Managing Service Quality: An International Journal 18 (2), 163-178, 2008
5902008
Virtual product experience and customer participation—A chance for customer-centred, really new products
J Füller, K Matzler
Technovation 27 (6-7), 378-387, 2007
5322007
The relationship between interpersonal trust, employee satisfaction, and employee loyalty
K Matzler, B Renzl
Total quality management and business excellence 17 (10), 1261-1271, 2006
5272006
Adapting to the sharing economy
K Matzler, V Veider, W Kathan
MIT Sloan Management Review, 2014
5202014
The sharing economy: Your business model's friend or foe?
W Kathan, K Matzler, V Veider
Business horizons 59 (6), 663-672, 2016
5142016
Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups
J Füller, K Matzler
Tourism management 29 (1), 116-126, 2008
4982008
Communitition: The tension between competition and collaboration in community‐based design contests
K Hutter, J Hautz, J Füller, J Mueller, K Matzler
Creativity and innovation management 20 (1), 3-21, 2011
4792011
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Artikkelit 1–20