Andrew Lockwood

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	All	Since 2016
Citations	3516	1153
h-index	32	19
i10-index	59	34

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Co-authors

Marianna SigalaUniversity of South AustraliaVerified email at unisa.edu.au
Ioannis S PantelidisPrincipal Lecturer in Hospitality, University of BrightonVerified email at brighton.ac.uk
Noor Azimin ZainolAssociate Professor, Hospitality Department, School of Tourism, Hospitality and EnvironmentalVerified email at uum.edu.my
Professor Dimitrios BuhalisDirector eTourismLab Bournemouth UniversityVerified email at bournemouth.ac.uk
Edem k AmenumeyUniversity of Cape CoastVerified email at ucc.edu.gh
Michael OttenbacherHeilbronn University of Applied SciencesVerified email at hs-heilbronn.de
Yuksel EkinciUniversity of PortsmouthVerified email at port.ac.uk
Nicholas AlexanderProfessor of Marketing, Lancaster UniversityVerified email at lancaster.ac.uk
Dr. Dia ZeglatHashemite University - Prince Sultan UniversityVerified email at hu.edu.jo
Sangwon ParkKyung Hee UniversityVerified email at khu.ac.kr
Allan WilliamsProfessor, University of SurreyVerified email at surrey.ac.uk
David E GrayUniversity of GreenwichVerified email at gre.ac.uk
Panos LouvierisProfessor of Information Systems, Brunel University LondonVerified email at brunel.ac.uk
Yanjun GuanDurham University Business SchoolVerified email at durham.ac.uk
Mukhles M. Al-AbabnehAssociate Professor of Hospitality and Tourism Management, Al-Hussein Bin Talal UniversityVerified email at ahu.edu.jo
Caroline ScarlesProfessor of Technology in SocietyVerified email at surrey.ac.uk
Kirsten HolmesCurtinVerified email at curtin.edu.au
John TribeUniversity of SurreyVerified email at surrey.ac.uk
Graham MillerUniversity of SurreyVerified email at surrey.ac.uk
Brigitte StanglUniversity of SurreyVerified email at surrey.ac.uk

Andrew Lockwood

Emeritus Professor of Management, University of Surrey

Verified email at surrey.ac.uk - Homepage

Hotel and hospitality management


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Food and beverage management B Davis, A Lockwood, I Pantelidis, P Alcott Routledge, 2013	359	2013
Food and beverage management B Davis, A Lockwood, I Pantelidis, P Alcott Routledge, 2013	359	2013
The management of hotel operations. P Jones, A Lockwood The management of hotel operations., 1989	281	1989
Using service incidents to identify quality improvement points A Lockwood International Journal of Contemporary Hospitality Management, 1994	149	1994
ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings M Sigala, D Airey, P Jones, A Lockwood Journal of Travel Research 43 (2), 180-192, 2004	139	2004
Tourism and Hospitality in the 21st Century A Lockwood Routledge, 2007	137	2007
Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes M Sigala, P Jones, A Lockwood, D Airey The Service Industries Journal 25 (1), 61-81, 2005	132	2005
Progress in tourism, recreation and hospitality management CP Cooper Belhaven Press, 1989	131	1989
Progress in tourism, recreation and hospitality management CP Cooper Belhaven Press, 1989	131	1989
Strategic implementation and IT: gaining competitive advantage from the hotel reservations process M Sigala, A Lockwood, P Jones International Journal of Contemporary Hospitality Management, 2001	118	2001
Understanding the challenges of implementing best practices in hospitality and tourism SMEs LJJ Hwang, A Lockwood Benchmarking: An International Journal, 2006	114	2006
Core and peripheral employees in hotel operations Y Guerrier, A Lockwood Personnel Review, 1989	112	1989
An investigation of the factors affecting innovation performance in chain and independent hotels M Ottenbacher, V Shaw, A Lockwood Journal of Quality Assurance in Hospitality & Tourism 6 (3-4), 113-128, 2006	103	2006
Internationalisation: a comparison of the hotel and retail sectors N Alexander, A Lockwood Service Industries Journal 16 (4), 458-473, 1996	98	1996
Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting M Riley, A Lockwood International Journal of Operations & Production Management, 1997	93	1997
Creating positive service encounters A Lockwood, P Jones Cornell Hotel and Restaurant Administration Quarterly 29 (4), 44-50, 1989	74	1989
Psychological climate and psychological empowerment: an exploration in a luxury UK hotel group EK Amenumey, A Lockwood Tourism and Hospitality Research 8 (4), 265-281, 2008	70	2008
Turismo e hospitalidade no século XXI S MEDLIK Editora Manole Ltda, 2003	64	2003
Service quality in food retailing operations: a critical incident analysis J Bell, D Gilbert, A Lockwood The International Review of Retail, Distribution and Consumer Research 7 (4 …, 1997	60	1997
Operations management research in the hospitality industry P Jones, A Lockwood International Journal of Hospitality Management 17 (2), 183-202, 1998	54	1998

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