Alastair Tombs
Alastair Tombs
Lecturer in Marketing University of Queensland
Vahvistettu sähköpostiosoite verkkotunnuksessa business.uq.edu.au
Nimike
Viittaukset
Viittaukset
Vuosi
Social-servicescape conceptual model
A Tombs, JR McColl-Kennedy
Marketing theory 3 (4), 447-475, 2003
5352003
Social and spatial influence of customers on other customers in the social-servicescape
AG Tombs, JR McColl-Kennedy
Australasian Marketing Journal (AMJ) 18 (3), 120-131, 2010
862010
The effect of accent of service employee on customer service evaluation
J Finsterwalder, T Garry, SR Hill, A Tombs
Managing Service Quality: An International Journal, 2011
552011
The effect of accent of service employee on customer service evaluation
J Finsterwalder, T Garry, SR Hill, A Tombs
Managing Service Quality: An International Journal, 2011
552011
The effect of accent of service employee on customer service evaluation
J Finsterwalder, T Garry, SR Hill, A Tombs
Managing Service Quality: An International Journal, 2011
552011
Third party customers infecting other customers for better or for worse
AG Tombs, JR McColl‐Kennedy
Psychology & Marketing 30 (3), 277-292, 2013
452013
Measuring emotion: Methodological issues and alternatives.
MT Dasborough, M Sinclair, R Russell-Bennett, A Tombs
Edward Elgar Publishing, 2008
332008
Recognising emotional expressions of complaining customers
AG Tombs, R Russell-Bennett, NM Ashkanasy
European Journal of Marketing, 2014
262014
The effect of service employees’ accent on customer reactions
A Tombs, SR Hill
European Journal of Marketing, 2014
252014
Retail customers' self-awareness: The deindividuation effects of others
S Uhrich, A Tombs
Journal of Business Research 67 (7), 1439-1446, 2014
252014
Customer retaliation at the employee–customer interface
DA Keeffe, R Russell-Bennett, A Tombs
Journal of Management & Organization 14 (4), 438-450, 2008
192008
Examining how context change foster service innovation
B Edvardsson, P Frow, E Jaakkola, TL Keiningham, K Koskela-Huotari, ...
Journal of Service Management, 2018
182018
Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour
DA Greer, R Russell-Bennett, A Tombs, J Drennan
Australasian Marketing Journal (AMJ) 22 (3), 257-267, 2014
132014
Chapter 6: The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior
DA Keeffe, R Russell-Bennett, A Tombs
Research on Emotion in Organizations 3, 141-175, 2007
132007
Do our feelings leak through the clothes we wear?
AG Tombs
Queensland University of Technology, 2006
112006
When customer value co-creation diminishes value for other customers deliberately or inadvertently
JR McColl-Kennedy, A Tombs
Naples Forum on Service, 2011
102011
Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions
J Finsterwalder, T Yee, A Tombs
Journal of Marketing Management 33 (13-14), 1204-1229, 2017
82017
Overview: What have we learned? Ten years on
CEJ Härtel, NM Ashkanasy, WJ Zerbe
What Have We Learned? Ten Years On, 2011
72011
Customers as spatial and social influencers on other customers in the social-servicescape
AG Tombs, JR McColl-Kennedy
The University of South Australia, 2003
72003
Beyond the servicescape: Customer to customer interactions in the social servicescape
A Tombs, JR McColl-Kennedy
Proceedings of Australian and New Zealand Marketing Academy Conference …, 2002
72002
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Artikkelit 1–20