| Humanizing organizations-The pathway to growth A Augsten, B Geuy, T Jylkäs, R Hollowgrass, MM Klippi ServDes 2018 Conference: Service Design Proof of Concept, 1229-1242, 2018 | 14 | 2018 |
| AI assistants as non-human actors in service design T Jylkäs, M Aijälä, T Vuorikari, V Rajab In Proc of DMI Acad Des Manag Conf, 1-2, 2018 | 10 | 2018 |
| Service design for business: Value creation opportunities through service design research S Miettinen, T Jylkäs, H Tikkanen, J Jeminen Proceedings of the 20th DMI Academic Design Management Conference, 455-470, 2016 | 9 | 2016 |
| From hype to practice: Revealing the effects of AI in service design T Jylkäs, A Augsten, S Miettinen Academy for Design Innovation Management Conference: Research Perspectives …, 2019 | 7 | 2019 |
| Making service design in a digital business P Rytilahti, S Rontti, T Jylkäs, M Alhonsuo, HR Vuontisjärvi, L Laivamaa DRS 2016 International Conference: Future–Focused Thinking, 3069-3083, 2016 | 4 | 2016 |
| Designing with artificial intelligence: AI assistants as a gateway to complex service ecosystems T Jylkäs, A Borek Managing complexity and creating innovation through design, 79-88, 2019 | 3 | 2019 |
| Embodied Design Methods as Catalyst for Industrial Service Design T Jylkäs, E Kuure | 3 | 2018 |
| AI Enabled Airline Cabin Services: AI Augmented Services for Emotional Values. Service Design for High‐Touch Solutions and Service Quality V Rjsé, T Jylkäs, S Miettinen Design Management Journal 18 (1), 100-115, 2023 | 2 | 2023 |
| Designing Future Wildlife Tourism Experiences: On Agency in Human–Sled Dog Encounters M Äijälä, T Jylkäs, V Rajab, T Vuorikari Wildlife tourism futures: Encounters with wild, captive and artificial animals 4, 2020 | 1 | 2020 |
| Service Design Creating Value for Industrial Corporates through AI Proofs of Concept E Kuure, T Jylkäs, S Miettinen Academy for Design Innovation Management Conference: Research Perspectives …, 2019 | 1 | 2019 |
| Designing for Impact and Value: Mapping the Service Design Lifecycle of Business' Case for Change B Geuy, R Hollowgrass, T Jylkäs Touchpoint: The Journal of Service Design 9 (2), 46-49, 2017 | 1 | 2017 |
| Humanizing an organization through digital experiences B Geuy, R Hollowgrass, T Jylkäs Proceedings of the International Association of Societies of Design Research …, 2017 | 1 | 2017 |
| Video in service design H Tikkanen, T Jylkäs, J Jeminen An introduction to industrial service design, 153-157, 2016 | 1 | 2016 |
| Customer and employee on a shared journey–Case Lapland Hotels, HumanSee T Jylkäs, H Tikkanen, J Jeminen Teoksessa P. Rytilahti & S. Miettinen (toim.), For profit, for good …, 2016 | 1 | 2016 |
| Designing a smooth service experience: Finding the balance between online and offline service T Jylkäs fi= Lapin yliopisto| en= University of Lapland|, 2015 | 1 | 2015 |
| Open dataset of 20 interviews with senior service designers and managers for the Empathy Business research project S Miettinen, K Nam, E Björn, T Jylkäs, T Pääkkönen, KH Chen, T Kontio fi= Lapin yliopisto| en= University of Lapland|, 2024 | | 2024 |
| Technology-enhanced embodied prototyping S Miettinen, T Jylkäs The Future of Service Prototyping, 2023 | | 2023 |
| SHARED PATH Service Design and Artificial Intelligence in Designing Human-Centred Digital Services T Jylkäs fi= Lapin yliopisto| en= University of Lapland|, 2020 | | 2020 |
| Design in practice at the University of California, Berkeley B Geuy, R Hollowgrass, T Jylkäs Managing Complexity and Creating Innovation through Design, 154-164, 2019 | | 2019 |
| Discovering design narratives to humanize organizations T Jylkäs, A Augsten, R Hollowgrass, MM Klippi Academy for Design Innovation Management Conference: Research Perspectives …, 2019 | | 2019 |
