Anu Helkkula
Anu Helkkula
Manager of Hanken PhD Programmes, Research Services Manager, Hanken School of Economics, Finland
Vahvistettu sähköpostiosoite verkkotunnuksessa hanken.fi
Nimike
Viittaukset
Viittaukset
Vuosi
Characterizing value as an experience: implications for service researchers and managers
A Helkkula, C Kelleher, M Pihlström
Journal of service research 15 (1), 59-75, 2012
6392012
The co-creation experience from the customer perspective: its measurement and determinants
E Jaakkola, A Helkkula, L Aarikka-Stenroos, K Verleye
Journal of Service Management, 2015
459*2015
Service experience co-creation: conceptualization, implications, and future research directions
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of Service Management, 2015
3372015
Characterising the concept of service experience
A Helkkula
Journal of Service Management, 2011
3132011
Circularity of customer service experience and customer perceived value
A Helkkula, C Kelleher
Journal of customer behaviour 9 (1), 37-53, 2010
2042010
User-based innovation in services
J Sundbo, M Toivonen
Edward Elgar Publishing, 2011
1492011
A lean approach for service productivity improvements: synergy or oxymoron?
K Heinonen, A Helkkula, M Holmlund‐Rytkönen, P Carlborg, D Kindström, ...
Managing Service Quality: An International Journal, 2013
1182013
Practices and experiences: challenges and opportunities for value research
A Helkkula, C Kelleher, M Pihlström
Journal of Service Management, 2012
1062012
The changing role of the health care customer: review, synthesis and research agenda
JR McColl-Kennedy, H Snyder, M Elg, L Witell, A Helkkula, SJ Hogan, ...
Journal of Service Management, 2017
962017
Archetypes of service innovation: implications for value cocreation
A Helkkula, C Kowalkowski, B Tronvoll
Journal of Service Research 21 (3), 284-301, 2018
842018
Narratives and metaphors in service development
A Helkkula, M Pihlström
Qualitative Market Research: An International Journal 13 (4), 354-371, 2010
692010
Service experiences beyond the direct use: indirect customer use experiences of smartphone apps
E Jaakkola, A Helkkula, L Aarikka-Stenroos, A Dube
Journal of Service Management, 2015
682015
Service experience in an innovation context
A Helkkula
Svenska handelshögskolan, 2010
362010
How do customers and pharmacists experience generic substitution?
L Gill, A Helkkula, N Cobelli, L White
International journal of pharmaceutical and healthcare marketing, 2010
352010
Am I worth it? Gifting myself with luxury
H Kauppinen-Räisänen, J Gummerus, C von Koskull, Å Finne, A Helkkula, ...
Journal of fashion Marketing and Management, 2014
312014
A systematic review of artificial intelligence and robots in value co-creation: current status and future research avenues
V Kaartemo, A Helkkula
Journal of Creating Value 4 (2), 211-228, 2018
262018
Virtually speaking-customer to customer communication in blogs
C Kelleher, A Helkkula
Journal of Applied Management and Entrepreneurship 15 (3), 4, 2010
232010
Service innovation as an experience: differences between employee and user narratives
A Helkkula, M Holopainen
User-based innovation in services, 2011
202011
Understanding and advancing service experience co-creation
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of Service Management, 2015
192015
From customer perceived value (PERVAL) to value-in-context experience (VALCONEX)
A Helkkula, M Pihlström, M Kelleher
The 2009 Naples Forum on Service. Service-Dominant logic, service science …, 2009
192009
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Artikkelit 1–20