| Internal marketing, service quality and perceived customer satisfaction: An Islamic banking perspective L De Bruin, M Roberts-Lombard, C De Meyer-Heydenrych Journal of Islamic Marketing 12 (1), 199-224, 2021 | 82 | 2021 |
| Service receivers' negative emotions in airline and hospital service settings DJ Petzer, CF De Meyer, S Svari, G Svensson Journal of Services Marketing 26 (7), 484-496, 2012 | 75 | 2012 |
| The influence of service failure and service recovery on airline passengers' relationships with domestic airlines: an exploratory study PG Mostert, CF De Meyer, LRJ Van Rensburg Southern African Business Review 13 (2), 118-140, 2009 | 72 | 2009 |
| Trials and tribulations: Marketing in modern South Africa DJ Petzer, CF De Meyer European Business Review 25 (4), 382-390, 2013 | 60 | 2013 |
| The relationship between perceived value and consumers’ purchase intentions of private label wine brands D Oosthuizen PQDT-Global, 2014 | 59 | 2014 |
| Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context DJ Petzer, CF De Meyer-Heydenrych, G Svensson International journal of bank marketing 35 (2), 241-253, 2017 | 52 | 2017 |
| The traditional internal marketing mix and its perceived influence on graduate employee satisfaction in an emerging economy L De Bruin-Reynolds, M Roberts-Lombard, C de Meyer Journal of Global Business and Technology 11 (1), 24-38, 2015 | 41 | 2015 |
| The effect of service failure and recovery on airline-passenger relationships: a comparison between South African and United States airline passengers TFJ Steyn, PG Mostert, CF De Meyer, LRJ Van Rensburg North American Business Press, 2011 | 40 | 2011 |
| The perceived service quality, satisfaction and behavioural intent towards cellphone network service providers: A generational perspective DJ Petzer, CF De Meyer African journal of business management 5 (17), 7461, 2011 | 32 | 2011 |
| Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions? N Cunningham, C De Meyer-Heydenrych International Journal of Retail & Distribution Management 49 (6), 752-771, 2021 | 29 | 2021 |
| The interrelationship between internal marketing, employee perceived quality and customer satisfaction–a conventional banking perspective L De Bruin, M Roberts-Lombard, C de Meyer-Heydenrych Cogent Business & Management 8 (1), 1872887, 2021 | 29 | 2021 |
| PRODUCT INVOLVEMENT AND ONLINE WORD-OF-MOUTH IN THE SOUTH AFRICAN FAST FOOD INDUSTRY. CF De Meyer, DJ Petzer Journal of Global Business & Technology 10 (1), 2014 | 23 | 2014 |
| The influence of passenger satisfaction on relationship formation in the South African domestic airline industry CF De Meyer, PG Mostert South African Journal of Business Management 42 (4), 79-87, 2011 | 23 | 2011 |
| The influence of passenger satisfaction on relationship formation in the South African domestic airline industry CF De Meyer, PG Mostert South African Journal of Business Management 42 (4), 79-87, 2011 | 23 | 2011 |
| Building customer relationships as retention strategy in the South African domestic passenger airline industry P Mostert, C De Meyer Acta Commercii 10 (1), 27-42, 2010 | 20 | 2010 |
| Building customer relationships as retention strategy in the South African domestic passenger airline industry P Mostert, C De Meyer Acta Commercii 10 (1), 27-42, 2010 | 20 | 2010 |
| Perceived justice in South African airline and hospital industries: measurement model CF De Meyer, DJ Petzer, S Svari, G Svensson International journal of Quality and service sciences 5 (2), 120-139, 2013 | 16 | 2013 |
| Developing an intention to use amongst non-users of the Bus Rapid Transit (BRT) System: An emerging market perspective R Matubatuba, CF De Meyer-Heydenrych Research in Transportation Business & Management 45, 100858, 2022 | 12 | 2022 |
| A multidimensional customer value model for the high fashion retail industry E Strydom, DJ Petzer, CF De Meyer The Retail and Marketing Review 11 (2), 111-131, 2015 | 12 | 2015 |
| Consumer perceptions of shopping channel attributes and risk factors of apparel purchases N Cunningham, CF De Meyer-Heydenrych The Retail and Marketing Review 14 (2), 28-42, 2018 | 8 | 2018 |
Göran SvenssonProfessor Kristiania University College, NorwayVerified email at kristiania.no
