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Stephen Kwan
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Service science, management, engineering, and design (SSMED): An emerging discipline-outline & references
J Spohrer, SK Kwan
International Journal of Information Systems in the Service Sector (IJISSS …, 2009
3242009
Multi-sided marketplaces and the transformation of retail: A service systems perspective
M Hänninen, L Mitronen, SK Kwan
Journal of Retailing and Consumer Services 49, 380-388, 2019
1202019
Commentary—Toward a research agenda for human-centered service system innovation
PP Maglio, SK Kwan, J Spohrer
Service Science 7 (1), 1-10, 2015
1132015
From the store to omnichannel retail: looking back over three decades of research
M Hänninen, SK Kwan, L Mitronen
The International Review of Retail, Distribution and Consumer Research 31 (1 …, 2021
1102021
Business transformation in electronic commerce:: A study of sectoral and regional trends
S Dutta, S Kwan, A Segev
European Management Journal 16 (5), 540-551, 1998
1021998
Service science, management, engineering, and design (SSMED): outline & references
J Spohrer, SK Kwan, D Spath, W Ganz
The future of services: trends and perspectives 1, 232, 2008
442008
A conceptual model for enterprise adoption of open source software
SK Kwan, J West
The standards edge: Open season 51, 2005
442005
Gender differences and computing: Students' assessment of societal influences
SK Kwan, EM Trauth, KC Driehaus
Education and Computing 1 (3), 187-194, 1985
441985
Marketing: a service science and arts perspective
J Spohrer, SK Kwan, RP Fisk
Handbook of service marketing research, 489-526, 2014
382014
Transforming business in the marketspace: Strategic marketing and customer relationships
S Dutta, S Kwan, A Segev
INSEAD, 1997
361997
Uncertain, incomplete, and inconsistent data in scientific and statistical databases
S Kwan, F Olken, D Rotem
Uncertainty Management in Information Systems: From Needs to Solutions, 127-153, 1997
311997
An evolutionary framework of service systems
SK Kwan, JH Min
Journal of Harbin Institute of Technology 15 (1), 1-7, 2008
252008
Channel selection and effective communication for managerial decision making
EM Trauth, SK Kwan, S Barber
ACM Transactions on Information Systems (TOIS) 2 (2), 123-140, 1984
251984
A simulation model for determining variable worker requirements in a service operation with time-dependent customer demand
SK Kwan, MM Davis, AG Greenwood
Queueing Systems 3, 265-275, 1988
241988
Maintaining consistent customer experience in service system networks
SK Kwan, P Hottum
Service Science 6 (2), 136-147, 2014
212014
Corporate MIS/DP and end user computing: the emergence of a new partnership
SK Kwan, KF Curley
ACM SIGMIS Database: the DATABASE for Advances in Information Systems 20 (2 …, 1989
201989
Constructing effective value propositions for stakeholders in service system networks
SK Kwan, M Muller-Gorchs
142011
Customer-driven value co-creation in service networks
SK Kwan, ST Yuan
The science of service systems, 189-206, 2011
142011
Heterogeneity of it importance: Implications for enterprise it portfolio management
SK Kwan, J West
Proceedings of the 64th Annual Academy of Management Conference, 1-33, 2004
142004
Strategic marketing and customer relationship in electronic commerce
S Dutta, S Kwan, A Segev
Proceedings of the Fourth Conference of the International Society for …, 1997
131997
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