Andrea Birch-Jensen
Andrea Birch-Jensen
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Cited by
Digitalisation and quality management: problems and prospects
M Elg, A Birch-Jensen, I Gremyr, J Martin, U Melin
Production Planning & Control 32 (12), 990-1003, 2021
Digitally connected services: Improvements through customer-initiated feedback
A Birch-Jensen, I Gremyr, Á Halldórsson
European Management Journal, 2020
Use of customer satisfaction measurements to drive improvements
A Birch-Jensen, I Gremyr, J Hallencreutz, Å Rönnbäck
Total quality management & business excellence 31 (5-6), 569-582, 2020
Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
I Gremyr, A Birch-Jensen, M Kumar, N Löfberg
International Journal of Operations & Production Management 42 (13), 218-242, 2022
Absorptive capacity as enabler for service improvements− the role of customer satisfaction information usage
A Birch-Jensen, I Gremyr, Á Halldórsson
Total quality management & business excellence 32 (15-16), 1651-1665, 2021
The evolving role of customer focus in quality management
A Birch-Jensen
Unpublished PhD thesis, Chalmers University of Technology, Gothenburg, 2020
Exploring the current utilization of non-financial performance measurements with a focus on customer satisfaction measurements
A Birch-Jensen
The Evolving Role of Customer Focus in Quality Management: Using Customer Feedback to Mobilize Quality Improvements in the Age of Digitalization and Increased Service Delivery
A Birch-Jensen
PQDT-Global, 2020
Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information
A Birch-Jensen, I Gremyr, A Halldorsson
2018 American Marketing Association's Service Interest Group (AMA Servsig …, 2018
The Future of Work for Quality Management–Challenges in the Digitalized Era
M Elg, I Gremyr, J Martin, A Birch-Jensen
QMOD-ICQSS 2018, 2018
Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization
A Birch-Jensen
PQDT-Global, 2018
Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services
A Birch-Jensen, I Gremyr, A Halldorsson
24th Nordic Academy of Management Conference (NFF), 2017
En storbanks internsupport-kartläggning och problemanalys av kvalitetsbrister
E Bengtsson, J Granberg, N Åsheim, A Birch-Jensen, J Gunnerling, ...
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