| The development of a conceptual model of student satisfaction with their experience in higher education J Douglas, R McClelland, J Davies Quality assurance in education 16 (1), 19-35, 2008 | 613 | 2008 |
| Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context JA Douglas, A Douglas, RJ McClelland, J Davies Studies in Higher Education 40 (2), 329-349, 2015 | 265 | 2015 |
| The move towards managerialism: Perceptions of staff in “traditional” and “new” UK universities SK Kok, A Douglas, B McClelland, D Bryde Tertiary Education and Management 16 (2), 99-113, 2010 | 92 | 2010 |
| Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment AT Van Nguyen, R McClelland, NH Thuan Journal of Retailing and Consumer Services 64, 102803, 2022 | 69 | 2022 |
| Using critical incident technique (CIT) to capture the voice of the student JA Douglas, R McClelland, J Davies, L Sudbury The TQM Journal 21 (4), 305-318, 2009 | 67 | 2009 |
| End of life care: The experiences of advance care planning amongst family caregivers of people with advanced dementia–A qualitative study SE Ashton, B Roe, B Jack, B McClelland Dementia 15 (5), 958-975, 2016 | 64 | 2016 |
| Corporate social responsibility and corporate citizenship in sustainable supply chain: a structured literature review M Akbari, R McClelland Benchmarking: An International Journal 27 (6), 1799-1841, 2020 | 54 | 2020 |
| Digital learning and teaching: Evaluation of developments for students in higher education B McClelland European Journal of Engineering Education 26 (2), 107-115, 2001 | 53 | 2001 |
| An analysis of the relationship between regulatory control and corruption based on product and market regulation and corruption perceptions indices BG Mujtaba, B McClelland, P Williamson, N Khanfar, FJ Cavico Sumy State University, 2018 | 47 | 2018 |
| Adult Learning in the Digital Age: Perspectives on Online Technologies and Outcomes: Perspectives on Online Technologies and Outcomes TT Kidd, J Keengwe IGI Global, 2009 | 47 | 2009 |
| People in organisations: An active learning approach K Gallagher (No Title), 1997 | 43 | 1997 |
| Service innovation, customer satisfaction and behavioural intentions: a conceptual framework NT Truong, D Dang-Pham, RJ McClelland, M Nkhoma Journal of Hospitality and Tourism Technology 11 (3), 529-542, 2020 | 42 | 2020 |
| Undergraduate regional migration in the UK: perspectives on local markets and trends for gender and international student groups RJ McClelland, RJ Gandy Studies in Higher Education 37 (8), 901-924, 2012 | 32 | 2012 |
| Factors influencing the effectiveness of the internal audit function in Thailand J Dejnaronk, H Little, B Mujtaba, R McClelland Journal of Business and Policy Research 11 (2), 80-93, 2016 | 28 | 2016 |
| Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction N Truong, RJ Dang-Pham, Duy: McClelland, MZ Nkhoma Operations and Supply Chain Management: An International Journal 13 (3), 307-319, 2020 | 25 | 2020 |
| The influence of perceived celebrity endorser credibility in advertising on purchase intention of Thai consumers P Wongweeranonchai National Institute of Development Administration, 2016 | 25 | 2016 |
| Enhancing quality and innovation performance: the role of supplier communication and knowledge development H Nguyen, G Onofrei, M Akbari, R McClelland Total Quality Management & Business Excellence 33 (3-4), 410-433, 2022 | 22 | 2022 |
| Demonstrating access to public services diagrammatically R Gandy, A Franci, C Gurrieri, B McClelland International Journal of Public Administration 34 (8), 516-527, 2011 | 20 | 2011 |
| Design, implementation and academic perspectives on authentic assessment for applied business higher education in a top performing Asian economy M Akbari, HM Nguyen, R McClelland, K Van Houdt Education+ Training 64 (1), 69-88, 2022 | 19 | 2022 |
| Handbook of Research on Digital Information Technologies: Innovations, Methods, and Ethical Issues: Innovations, Methods, and Ethical Issues T Hansson IGI Global, 2008 | 19 | 2008 |
