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Bård Tronvoll
Bård Tronvoll
Professor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - Karlstad
Verified email at tronvoll.no
Title
Cited by
Cited by
Year
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39, 327-339, 2011
20622011
Organizing for digital servitization: A service ecosystem perspective
A Sklyar, C Kowalkowski, B Tronvoll, D Sörhammar
Journal of Business Research 104, 450-460, 2019
5302019
Transformational shifts through digital servitization
B Tronvoll, A Sklyar, D Sörhammar, C Kowalkowski
Industrial Marketing Management 89, 293-305, 2020
3652020
Institutional logics matter when coordinating resource integration
B Edvardsson, M Kleinaltenkamp, B Tronvoll, P McHugh, C Windahl
Marketing theory 14 (3), 291-309, 2014
3622014
Negative emotions and their effect on customer complaint behaviour
B Tronvoll
Journal of Service Management 22 (1), 111-134, 2011
3032011
A new conceptualization of service innovation grounded in S‐D logic and service systems
B Edvardsson, B Tronvoll
International Journal of Quality and Service Sciences 5 (1), 19-31, 2013
2672013
Archetypes of service innovation: implications for value cocreation
A Helkkula, C Kowalkowski, B Tronvoll
Journal of Service Research 21 (3), 284-301, 2018
2542018
Service ecosystem design: Propositions, process model, and future research agenda
J Vink, K Koskela-Huotari, B Tronvoll, B Edvardsson, K Wetter-Edman
Journal of Service Research 24 (2), 168-186, 2021
2512021
Paradigms in service research
B Tronvoll, SW Brown, DD Gremler, B Edvardsson
Journal of Service management 22 (5), 560-585, 2011
1912011
A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic
B Tronvoll
European journal of Marketing 46 (1/2), 284-305, 2012
1892012
Customer complaint behaviour from the perspective of the service-dominant logic of marketing
B Tronvoll
Managing Service Quality 17 (6), 601-620, 2007
1692007
Service systems as a foundation for resource integration and value co-creation
B Edvardsson, P Skålén, B Tronvoll
Special Issue–Toward a better understanding of the role of value in markets …, 2012
1642012
Show you care: initiating co-creation in service recovery
Y Xu, R Marshall, B Edvardsson, B Tronvoll
Journal of service management 25 (3), 369-387, 2014
1432014
Complainer characteristics when exit is closed
B Tronvoll
International journal of service industry management 18 (1), 25-51, 2007
1362007
Customer experience from a self-service system perspective
M Åkesson, B Edvardsson, B Tronvoll
Journal of service management 25 (5), 677-698, 2014
1312014
Resource integration through digitalisation: a service ecosystem perspective
A Sklyar, C Kowalkowski, D Sörhammar, B Tronvoll
Journal of Marketing Management 35 (11-12), 974-991, 2019
1272019
Reshaping mental models–enabling innovation through service design
J Vink, B Edvardsson, K Wetter-Edman, B Tronvoll
Journal of Service Management 30 (1), 75-104, 2019
1172019
The role of social platforms in transforming service ecosystems
SB Letaifa, B Edvardsson, B Tronvoll
Journal of Business Research 69 (5), 1933-1938, 2016
912016
A4A relationships
F Polese, J Pels, B Tronvoll, R Bruni, L Carrubbo
Journal of Service Theory and Practice 27 (5), 1040-1056, 2017
772017
Complex service recovery processes: how to avoid triple deviation
B Edvardsson, B Tronvoll, R Höykinpuro
Managing Service Quality: An International Journal 21 (4), 331-349, 2011
762011
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