Seuraa
Veronica Liljander
Veronica Liljander
Vahvistettu sähköpostiosoite verkkotunnuksessa hanken.fi
Nimike
Viittaukset
Viittaukset
Vuosi
Customer engagement in a Facebook brand community
J Gummerus, V Liljander, E Weman, M Pihlström
Management Research Review 35 (9), 857-877, 2012
16392012
Comfort your online customer: quality, trust and loyalty on the internet
D Ribbink, ACR Van Riel, V Liljander, S Streukens
Managing Service Quality: An International Journal 14 (6), 446-456, 2004
16342004
Emotions in service satisfaction
V Liljander, T Strandvik
International Journal of service industry management 8 (2), 148-169, 1997
12481997
The nature of customer relationships in services
V Liljander, T Strandvik
Advances in services marketing and management 4 (141), 67, 1995
10801995
Exploring consumer evaluations of e‐services: a portal site
ACR Van Riel, V Liljander, P Jurriens
International journal of service industry management 12 (4), 359-377, 2001
10382001
Technology readiness and the evaluation and adoption of self-service technologies
V Liljander, F Gillberg, J Gummerus, A Van Riel
Journal of Retailing and Consumer Services 13 (3), 177-191, 2006
7512006
Customer loyalty to content‐based Web sites: the case of an online health‐care service
J Gummerus, V Liljander, M Pura, A Van Riel
Journal of services Marketing 18 (3), 175-186, 2004
7152004
Does relationship marketing improve customer relationship satisfaction and loyalty?
A Leverin, V Liljander
International journal of bank marketing 24 (4), 232-251, 2006
6362006
The impact of storytelling on the consumer brand experience: The case of a firm-originated story
A Lundqvist, V Liljander, J Gummerus, A Van Riel
Journal of brand management 20, 283-297, 2013
5232013
Estimating zones of tolerance in perceived service quality and perceived service value
V Liljander, T Strandvik
International Journal of Service Industry Management 4 (2), 0-0, 1993
4541993
Modelling consumer responses to an apparel store brand: Store image as a risk reducer
V Liljander, P Polsa, A Van Riel
Journal of retailing and Consumer Services 16 (4), 281-290, 2009
4332009
Customer‐relationship levels–from spurious to true relationships
V Liljander, I Roos
Journal of services marketing 16 (7), 593-614, 2002
3562002
Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters
V Liljander, J Mattsson
Psychology & Marketing 19 (10), 837-860, 2002
2092002
Young consumers’ responses to suspected covert and overt blog marketing
V Liljander, J Gummerus, M Söderlund
Internet Research 25 (4), 610-632, 2015
1882015
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Managing service quality 1, 45-61, 1995
1601995
Modeling Perceived Service Quality Using Different Comparison Stndards
V Liljander
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 7 …, 1994
1531994
Private bloggers' motivations to produce content–a gratifications theory perspective
M Sepp, V Liljander, J Gummerus
Journal of Marketing Management 27 (13-14), 1479-1503, 2011
1402011
Boost customer loyalty with online support: the case of mobile telecoms providers
ACR Van Riel, J Lemmink, S Streukens, V Liljander
International Journal of Internet Marketing and Advertising 1 (1), 4-23, 2004
1342004
Different comparison standards as determinants of service quality
V Liljander, T Strandvik
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
1301993
Customer satisfaction with e-services: the case of an online recruitment portal
V Liljander, ACR van Riel, M Pura
Electronic Services: Dienstleistungsmanagement Jahrbuch 2002, 407-432, 2002
1292002
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Artikkelit 1–20