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Benjamin Nanchen
Benjamin Nanchen
Service Management & Engineering - HES-SO
Verified email at hevs.ch - Homepage
Title
Cited by
Cited by
Year
Expectation and experience: Passenger acceptance of autonomous public transportation vehicles
G Eden, B Nanchen, R Ramseyer, F Evéquoz
Human-Computer Interaction–INTERACT 2017: 16th IFIP TC 13 International …, 2017
792017
On the road with an autonomous passenger shuttle: Integration in public spaces
G Eden, B Nanchen, R Ramseyer, F Evéquoz
Proceedings of the 2017 CHI conference extended abstracts on human factors …, 2017
702017
Performing service design experiments using ethnomethodology and theatre-based reenactment: a Swiss ski resort case study
E Fragnière, B Nanchen, M Sitten
Service Science 4 (2), 89-100, 2012
282012
Putting the customer back in the center of SOA with service design and user-centered design
A Saini, B Nanchen, F Evequoz
Service-Oriented and Cloud Computing: Second European Conference, ESOCC 2013 …, 2013
82013
Perceptions of people with special needs regarding autonomous vehicles and implication on the design of Mobility as a Service to foster social inclusion
B Nanchen, R Ramseyer, S Grèzes, M Wyer, A Gervaix, D Juon, ...
Frontiers in Human Dynamics 3, 751258, 2022
52022
Fieldwork analysis of figurants' involvement in an airplane crash simulation in order to improve the realism of the exercise
E Fragnière, B Nanchen, R Ramseyer, P Kuonen, B Larpin, PYRR Wilk
2019 8th International Conference on Industrial Technology and Management …, 2019
52019
Improving the accessibility of touristic destinations with an assistive technology for hiking applying universal design principles through service design
B Nanchen, P Margot-Cattin, R Ramseyer, R Schegg
Proceedings of the 17th International conference on computers helping people …, 2020
42020
An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers
E Fragnière, F Cimmino, L Emery, M Héritier, M Kambly, B Nanchen, ...
2017 2nd International Conference on System Reliability and Safety (ICSRS …, 2017
42017
Service Design and Educational Challenges to Foster Innovation in Tourism: the case of the Swiss Matterhorn Region
E Fragnière, R Ramseyer, V Grèzes, P Kuonen, B Nanchen, JM Sahut
Gestion 2000 34 (1), 203-213, 2017
42017
Using phenomenology to assess risk perception of a new technology in public transportation the case of the autonomous vehicles as mobility as a service (MaaS) in Switzerland
R Ramseyer, F Cimmino, L Emery, S Grèzes, V Grèzes, B Nanchen, ...
2018 3rd International Conference on System Reliability and Safety (ICSRS …, 2018
32018
Using ethological approaches to understand skiers’ behavior in cable cars queues in order to improve overall satisfaction: an empirical study conducted in the Swiss Alps
E Fragnière, V Gaillet, B Nanchen, R Ramseyer
Exploring Services Science: 8th International Conference, IESS 2017, Rome …, 2017
32017
Developing a mutualized R&D for network organizations based on Living Lab methods: the transformation of Sion military airport into a commercial airport
E Fragnière, B Nanchen, M Héritier, R Ramseyer, M Dubosson, J Mastelic
Research and innovation conference proceedings: open living lab days 2018, 2018
22018
Concevoir avec et pour les personnes en situation de handicap: vers une approche intégrée et transdisciplinaire de conception inclusive
B Nanchen, E Fragnière, S Hannart, N Moulin, S Rullac, R Weissbrodt, ...
Vulnérabilités et risques émergents: penser et agir ensemble pour …, 2022
12022
Improving the Orchestration Resilience of a Smart Integrated Tourism Destination–A Case Study in the Swiss Alps
B Nanchen, A Bovier, B Golay, J Salamin, E Fragnière
Die Unternehmung 75 (1), 24-42, 2021
12021
Orchestrating tourism actors' network via the" N-1 N+ 1 touchpoints" algorithm: a b2b chatbot to improve customer's journeys
R Ramseyer, D Calvaresi, B Nanchen, R Schegg, M Schumacher, ...
Proceedings of the 19th International Conference e-Society 2021, 2021
12021
Innover avec et pour les personnes en situation de handicap. Vers une approche transdisciplinaire de co-innovation
B Nanchen, S Rullac, E Fragnière, S Sandoz, R Weissbrodt
Alter. European Journal of Disability Research, 69-84, 2023
2023
Document Information
F Antonialli, J Puchinger, D Korbee, B Nanchen, R Ramseyer
framework 1, 2, 2022
2022
Empowerment des consommateurs et co-conception de produits et services: le cas d’un programme d’innovation avec et pour des consommateur vulnérables
B Nanchen
Actes des 21èmes Journées Normandes de Recherche sur la Consommation, 2022
2022
Empowerment des consommateurs et consommatrices et co-conception de produits et services: le cas d’un programme d’innovation avec et pour des consommateurs vulnérables
B Nanchen
Proceedings of the Second Interdisciplinary Conference on Disability and …, 2022
2022
Quasi-Experiment to Assess the Role of Real-Life Tests for the Acceptance of Technology for Mobility as a Service: The Case of Autonomous Vehicles as a Post-COVID Alternative …
B Nanchen, E Fragnière, R Ramseyer
Challenges and Opportunities for Transportation Services in the Post-COVID …, 2022
2022
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