| Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs T Slåtten, G Svensson, S Sværi International Journal of Quality and service sciences 3 (3), 267-284, 2011 | 205 | 2011 |
| Atmospheric experiences that emotionally touch customers: a case study from a winter park T Slåtten, M Mehmetoglu, G Svensson, S Sværi Managing Service Quality: An International Journal 19 (6), 721-746, 2009 | 183 | 2009 |
| Service quality and turnover intentions as perceived by employees: Antecedents and consequences T Slåtten, G Svensson, S Sværi Personnel Review 40 (2), 205-221, 2011 | 154 | 2011 |
| ‘Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment G Svensson, S Svaeri, K Einarsen International Journal of Hospitality Management 28 (3), 479-483, 2009 | 85 | 2009 |
| Service receivers' negative emotions in airline and hospital service settings DJ Petzer, CF De Meyer, S Svari, G Svensson Journal of Services Marketing 26 (7), 484-496, 2012 | 75 | 2012 |
| A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF) S Svari, T Slåtten, G Svensson, B Edvardsson Journal of Services Marketing 25 (5), 323-335, 2011 | 70 | 2011 |
| The role of emotions in customer complaint behaviors S Svari, L Erling Olsen International Journal of Quality and Service Sciences 4 (3), 270-282, 2012 | 62 | 2012 |
| A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry S Svari, G Svensson, T Slåtten, B Edvardsson Managing Service Quality: An International Journal 20 (1), 26-45, 2010 | 62 | 2010 |
| ‘Scientific identity’of scholarly journals in hospitality and tourism research: review and evaluation G Svensson, S Svaeri, K Einarsen International Journal of Hospitality Management 28 (4), 631-634, 2009 | 26 | 2009 |
| Perceived justice in South African airline and hospital industries: measurement model CF De Meyer, DJ Petzer, S Svari, G Svensson International journal of Quality and service sciences 5 (2), 120-139, 2013 | 16 | 2013 |
| A SOS-construct of negative emotions in customers’ service experience (CSE) and firms’ service recovery (FSR) in the Norwegian tourism industry S Svaeri, G Svensson, T Slåtten, B Edvardsson Journal of Services Marketing 20 (1), 51-58, 2011 | 12 | 2011 |
| A SOS construct of negative emotions in CES and SRF S Svari, T Slatten, G Svensson, B Edvardsson The Journal of Services Marketing 11 (1), 10-18, 1997 | 3 | 1997 |
| Investigating perceived justice in South African health care CF De Meyer, G Svensson, DJ Petzer, S Svari Journal of Contemporary Management 10 (1), 156-175, 2013 | 2 | 2013 |
Göran SvenssonProfessor Kristiania University College, NorwayVerified email at kristiania.no
