Sander Sværi
Sander Sværi
Verified email at mh.no
Title
Cited by
Cited by
Year
Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
T Slåtten, G Svensson, S Sværi
International Journal of Quality and Service Sciences, 2011
1342011
Atmospheric experiences that emotionally touch customers: a case study from a winter park
T Slåtten, M Mehmetoglu, G Svensson, S Sværi
Managing Service Quality: An International Journal, 2009
1322009
Service quality and turnover intentions as perceived by employees: Antecedents and consequences
T Slåtten, G Svensson, S Sværi
Personnel Review, 2011
1242011
‘Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment
G Svensson, S Svaeri, K Einarsen
International Journal of Hospitality Management 28 (3), 479-483, 2009
762009
Service receivers' negative emotions in airline and hospital service settings
DJ Petzer, CF De Meyer, S Svari, G Svensson
Journal of Services Marketing, 2012
632012
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
S Svari, T Slåtten, G Svensson, B Edvardsson
Journal of Services Marketing, 2011
572011
A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
S Svari, G Svensson, T Slåtten, B Edvardsson
Managing Service Quality: An International Journal, 2010
562010
The role of emotions in customer complaint behaviors
S Svari, LE Olsen
International Journal of Quality and Service Sciences, 2012
462012
‘Scientific identity’of scholarly journals in hospitality and tourism research: review and evaluation
G Svensson, S Svaeri, K Einarsen
International Journal of Hospitality Management 28 (4), 631-634, 2009
252009
Perceived justice in South African airline and hospital industries: measurement model
CF De Meyer, DJ Petzer, S Svari, G Svensson
International journal of Quality and service sciences, 2013
122013
A SOS-construct of negative emotions in customers’ service experience (CSE) and firms’ service recovery (FSR) in the Norwegian tourism industry
S Svaeri, G Svensson, T Slåtten, B Edvardsson
Journal of Services Marketing 20 (1), 51-58, 2011
122011
A SOS construct of negative emotions in CES and SRF
S Svari, T Slatten, G Svensson, B Edvardsson
The Journal of Services Marketing 11 (1), 10-18, 1997
31997
Investigating perceived justice in South African health care
CF De Meyer, G Svensson, DJ Petzer, S Svari
Journal of Contemporary Management 10 (1), 156-175, 2013
12013
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